Shopping at FNTCASE: delivery options, returns and cashback
FNTCASE makes phone cases with built-in screen protectors and kickstands, mostly for Samsung Galaxy and iPhone models, and sells them at fntcase.com. The company is based in Shenzhen, and orders ship either from Amazon's logistics network or from a warehouse in China. That affects delivery time, returns and who pays for what, so here are the rules from the shipping and refund policies.
Delivery time and shipping options
The shop says delivery takes 3 to 12 days, depending on the destination country. It offers two logistics methods:
- Free shipping: 3 to 7 business days within the United States, 8 to 12 days to other countries.
- Paid rapid logistics: 1 to 2 business days within the United States, 4 to 8 working days to other countries.
The policy does not print the price of the rapid option, so the checkout shows it for your address. Pre-sale products follow their own arrival date, which is also the reason to look at the product page before you order a brand-new phone model.
Which countries FNTCASE ships to
The policy separates the United States from "other countries" without naming them. It lists US areas that cannot be delivered to: American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands and the Armed Forces Americas, Europe and Pacific addresses. For any other country the checkout decides, so enter your address early in the process and check whether shipping is offered and what it costs.
How parcels are sent
Amazon works as logistics partner and picks the carrier, or FNTCASE ships from its China warehouse and chooses one itself. If you order several items, they may arrive separately because different shipping options can apply. You receive a shipment notification email when an item leaves. A package that is already en route cannot be redirected. You can cancel an order within 60 minutes and order again with the right details, and if the address was wrong, the shop says the loss is yours and it will neither replace the order nor refund it.
Returns and refunds
An order can be cancelled with a full refund until it has shipped. After shipping you can return most items within 15 days of delivery. The product must come back in its original condition and packaging, and you pay the round-trip shipping. The shop gives you the warehouse address when you ask for the return.
- Not returnable: customs clearance items, gift cards, personalized items, assembled items, unboxing items and anything marked non-returnable on the product page.
- Discounted bundles such as "2 for $35" can only be returned as the entire package.
- If the item is damaged or defective, the exceptions do not apply. Write to [email protected] and FNTCASE covers the shipping cost.
- Exchanges work by returning the item and buying again.
Return questions go to [email protected]. The refund is paid to the account you used, and the policy puts the time from the refund action to your receipt at a few hours. Your bank may need longer to show it.
| At a glance | FNTCASE |
|---|---|
| Free shipping | US 3 to 7 business days, other countries 8 to 12 days |
| Paid rapid shipping | US 1 to 2 business days, others 4 to 8 working days |
| Return window | 15 days from delivery, round-trip shipping is yours |
| Cancellation | Free until the order has shipped |
Using cashback
Open the FNTCASE page at daily cashback, where you find the current rate (up to 10%) and the offers we check every day. Press the shop button, then order and pay as usual. In your free account the cashback shows as open and becomes confirmed once FNTCASE has reported the order. A returned item reduces the cashback by its share.
Tips
- Check your exact phone model before paying. A case for the wrong model can only come back at your own shipping cost.
- Order a case for a new phone with its release in mind, since pre-sale items ship when stock arrives.
- Finish the order in one visit and pause your ad blocker, because either can lose the cashback click.
As of October 2026.