Shopping at EFE Glasses: shipping rates, custom lens delivery and returns
EFE sells eyeglasses and sunglasses online at efeglasses.com, with prescription lenses made to order. That makes its rules different from an ordinary clothing shop: custom lenses take production time, and customized glasses are treated differently in returns. Prices on the shop are in dollars. This guide covers where EFE delivers, what shipping costs, and how returns and refunds are calculated.
Where EFE ships
The shipping policy says shipping is available to the contiguous U.S., Canada, Australia and parts of Europe. It then lists rates per country, including the United Kingdom, Germany, France, Austria, Switzerland, Ireland, Italy, Spain, Poland, the Netherlands, Belgium, Sweden, Norway and several others, plus New Zealand, Mexico, Brazil, Chile, Colombia and South Africa. If your country is not in the shop's table, the checkout is the place to see whether it is accepted.
Shipping cost and free shipping
A banner on the home page says free shipping on orders over $69. Below that amount the policy shows these standard shipping rates, all in dollars:
- Standard shipping is $6.95 for the US, Canada, the UK, Australia, Germany, France, most of Europe, New Zealand, Mexico and Switzerland.
- Norway, Croatia, Estonia and South Africa pay $9.95 for standard shipping.
- Advanced shipping costs $9.95 where it is offered, for example in the US, Canada, the UK, Australia, Germany and France.
- DHL Express costs $29.95 in the US, Canada, the UK, Australia, New Zealand, Mexico, Norway and Switzerland and $59.95 in many other countries. Shipping to remote areas costs more, up to $89.95.
Production and delivery time
Custom lenses typically take one to four business days to produce before the glasses ship. After that DHL Express usually takes three to six business days, and standard shipping about 7 to 15 working days, depending on place and carrier. The table lists times per country. Standard shipping to the US is 10 to 15 business days, to the UK 8 to 12, to Germany and France 8 to 12, to Spain 8 to 13, to Italy 7 to 18, and to Switzerland 7 to 15 business days. Advanced shipping is faster, with 5 to 9 business days to the US, for example.
You can change the address before the order ships, but not afterwards. If tracking says delivered and nothing is there, contact the shop within three business days. Questions go to [email protected], and the shop promises an answer within 24 hours.
Returns, replacements and warranty
EFE gives a 365-day warranty from the date the parcel is signed for. It covers clear defects in material and workmanship and is settled with a one-time replacement. The shop points out that glasses are customized items. They cannot be replaced or returned for non-quality reasons, and glasses on special sale (Flash Sales, Glasses on Sale) are non-returnable and non-exchangeable.
For other cases the return window is 30 days after receipt, with frame and packaging in original condition. The refund is a share of what you paid:
- Days 1 to 15: you get back 70 percent of the lens price and 80 percent of the frame price, and the return shipping stays with you.
- Days 16 to 30: you get back 50 percent of the lens price and 50 percent of the frame price, and the return shipping stays with you.
- For free-shipping orders the shipping fee is deducted from the refund.
- Costs of returning and replacing are paid by whoever starts it.
An unpaid order is cancelled after three days. For a paid order, ask [email protected] to change or cancel it, and if the glasses are already shipped, only 70 percent of the order amount can be refunded. A style or size problem can be solved with a one-time replacement, for which the shop charges an express fee.
| At a glance | EFE |
|---|---|
| Delivers to | US, Canada, Australia and parts of Europe |
| Free shipping | Orders over $69 ship free |
| Standard shipping | $6.95 shipping in most countries |
| Production of custom lenses | 1 to 4 business days |
| Return window | 30 days, partial refund |
| Warranty | 365 days |
Using cashback
Open the EFE page at daily cashback, where you find the current rate (up to 8.5%) and the offers we check every day. Press the shop button, then order and pay as usual. In your free account the cashback shows as open and becomes confirmed once EFE has reported the order. A returned or refunded part reduces the cashback by its share.
Tips
- Because refunds are partial, check pupillary distance, prescription and frame size twice before paying.
- Sale items cannot be returned, so look at the product page for that mark before you add them.
- Finish the order in one visit and pause your ad blocker, because either can lose the cashback click.
As of October 2026.