Shopping at Crocs.hr: delivery in Croatia, shipping costs, returns and cashback
Crocs.hr is the Croatian online store of Crocs, run by Intersocks d.o.o. The site is in Croatian and, as the delivery page says clearly, it sells only within Croatia. Here is what to know about delivery cost, delivery time, payment and returns before you order a pair of clogs.
Where Crocs.hr delivers
The shipping page states that delivery of goods is limited to the territory of the Republic of Croatia. That means Slovenia is not a delivery country either, even though the cashback programme is labelled for Croatia and Slovenia. If you live elsewhere, use the Crocs shop of your own country, or order to a Croatian address.
Delivery cost and time
Parcels travel with GLS to a home or business address. The shop estimates delivery within up to 5 working days, counted from payment check, order preparation and transport. You receive a text message or email from the courier on the day of dispatch and on the day of delivery. The terms of sale are more generous and say you will receive the goods within 10 working days at the latest, so use the longer figure if you need the shoes for a fixed date.
| Order value | Pay online | Cash on delivery |
|---|---|---|
| Shipping for orders up to 59 euro | 5 euro shipping | 6,50 euro shipping |
| Shipping for orders over 59 euro | Free | Free |
Payment
You can pay online with a debit or credit card (Visa, Maestro, Mastercard) or pay cash on delivery to the courier. The invoice comes in the parcel with your order. The shop issues invoices with VAT for everything sold on the site.
Returns and refunds
You may withdraw from the purchase within 14 days of receiving the goods, without giving a reason. Tell the shop in writing at [email protected], or by post, no later than 14 days after receipt, and send the goods back within 14 days of that notice. Fill in the return form that comes with the order or download it from the site, and attach a copy of the invoice.
- Pack the shoes without signs of use, with all labels and the return slip, and send them with a carrier of your choice to the Karlovac address given on the returns page.
- The cost of sending the goods back is yours.
- The shop refunds the price of the returned goods and the original delivery cost within 14 days of receiving the parcel. If only part of the order comes back, the delivery cost is not refunded. The FAQ speaks of 14 working days, so plan for the longer period.
- Goods must have their original labels, must not be worn or damaged and must not carry any extra smell.
Exchanges are not made directly. If you want another size or colour, return the pair and place a new order. The footer of the shop also advertises a 30 day money-back guarantee and a 90 day guarantee on Crocs products. If the product has a defect, tell the shop within two months of finding it. In that case the seller covers the shipping of the complained item.
Contact
Write to [email protected] or call customer service on +386 25 371 454. The form and the FAQ are linked from the shop footer.
Cashback at Crocs.hr
Open the Crocs Croatia page at daily cashback, where the current rate (up to 2%) and the offers are listed, and we check them daily. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as pending and becomes confirmed once Crocs.hr has reported the order. A returned pair is deducted from the cashback again.
Practical tips
- Check the size table before you order, since there are no direct exchanges.
- Add a small item if your basket is just under 59 euro, which can cost less than the shipping fee.
- Close other cashback and voucher sites while you shop, as a later click can replace the first one.
As of October 2026. The shop can change its terms, so confirm the details at checkout.