Šape pet shop: delivery in Croatia, parcel lockers, payment and returns
Pet shop Šape runs its online store at sape.hr from Zagreb. The range covers dog and cat food, leads, harnesses, toys, care products and supplies for small animals, birds and fish. The shop is in Croatian and the delivery page describes delivery inside Croatia. Here is what that page says about parcels, parcel lockers, payment and returns.
Delivery costs and free shipping
For home delivery the shop uses DPD or GLS. The price depends on the weight of the parcel and appears in the cart before you pay, so there is no fixed rate to quote. Orders above EUR 85 ship free to your address, unless a discount code was used on the order. Lockers get their own, lower limit: orders above EUR 50 sent to a GLS parcel locker are delivered free of charge. Islands are charged by a separate price list, and for other delivery wishes the shop asks you to get in touch.
Delivery time and options
Most orders arrive within 2 working days of the order. For Zagreb there is a same day option: parcels handed over by 10:00 are delivered after 18:00, and the rest of Croatia gets them the next working day. The shop points out that these are the times set by the couriers and that longer times are possible in exceptional cases. You can also collect an order in person at the shop, or have it sent to a BoxNow or GLS parcel locker.
| Topic | Details |
|---|---|
| Courier | DPD or GLS, BoxNow and GLS lockers |
| Shipping cost | Depends on weight, shown in the cart |
| Free shipping | Free from EUR 85 at home, from EUR 50 to GLS lockers |
| Delivery time | Usually 2 working days |
| Cancellation right | 14 days after receipt |
Payment
You can pay by Visa, Visa Premium, Mastercard, Maestro or Amex, and the shop explains that card payments can be split into instalments depending on your bank. Apple Pay, Google Pay, Revolut and SEPA run through Stripe, and Aircash is also accepted. Two further options exist: cash on delivery, where the courier takes cash or a card payment and the shop adds a payment fee of EUR 1.95 for this method, and a bank transfer, where payment details arrive by email after the order and the goods are packed once the money is visible on the seller's account.
Returns
As a consumer you can withdraw from the purchase within 14 days of receiving the goods, without giving a reason. Tell the shop in writing at [email protected] or by post before the 14 days are up, then send the article back within 14 days of that notice, undamaged and in its original packaging. The money goes back by the payment method you used. Sealed goods that cannot be returned for health or hygiene reasons are excluded once opened. For an item that does not fit your pet, write to the shop within 14 days of delivery.
Using cashback
Open the Šape page at daily cashback, where the current rate (3%) is shown together with the offers we check every day. Press the shop button, then order as you normally would. In your free account the cashback first shows as open and becomes confirmed after the shop has reported the order. If you send goods back, the amount for them is deducted. A discount code from another site can cost you the cashback, so use only the offers listed on the shop page.
Good to know
- Check the cart for the shipping cost before you pay, because the weight decides the price.
- A basket slightly under EUR 85 may be worth topping up with food you need anyway, since delivery then drops out.
- Parcel lockers have the lower free shipping limit and suit people who are rarely at home.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the cashback click.
As of October 2026.