ZEAL pet food: who it delivers to, shipping costs, returns and cashback
ZEAL sells air-dried food, wet food and treats for dogs and cats through its own web shop. Because pet food is bulky and the shop is built around the US market, the delivery rules matter more here than in most stores. This guide gathers what the shipping, payment and refund pages on zealpetfood.com say, with a focus on who can order and what happens if something goes wrong.
Where ZEAL delivers
The shop ships to addresses within the 48 contiguous US states. It does not deliver to P.O. boxes, APO or FPO military addresses, Alaska, Hawaii or US territories at this time. If you live outside the United States or in one of those excluded places, you cannot complete an order, so use a US street address in the lower 48 or look elsewhere.
Shipping cost and free shipping
Standard shipping is free on orders over $50. Orders under $50 pay a flat rate of $6.9. The shop mentions no extra zones inside the 48 states, so the same rule applies from coast to coast. The page also says no sales tax or other taxes are charged for goods.
Processing and delivery time
ZEAL processes and ships Monday to Friday and does not ship on Saturdays, Sundays or holidays. Orders are typically processed within 2 business days. Once shipped, packages usually arrive within 3 to 5 business days depending on your location. No signature is required, so the carrier leaves the parcel at your doorstep or with the building's doorman. A tracking number goes to your email, and you can also follow the order in your ZEAL account.
| At a glance | ZEAL |
|---|---|
| Delivers to | 48 contiguous US states |
| Free shipping | Standard shipping on orders over $50 |
| Shipping under that | Flat shipping rate of $6.9 |
| Handling and transit | About 2 business days plus 3 to 5 business days |
| Return window | 30 days after delivery, unopened products |
Returns and refunds
ZEAL accepts a return when the product is unopened, unused and in its original packaging, and when you ask within 30 days of delivery with your order number. You email [email protected] with the reason and photos if they apply, and the customer care team answers within 1 to 2 business days with instructions. Do not send anything back before it is approved, because unapproved returns may be refused.
There is no restocking fee for eligible returns and no direct exchange. The refund goes to your original payment method after the team has received and inspected the product, usually within 5 to 10 business days. Original shipping charges are not refunded unless the return is due to the shop's own error, and the return postage is yours in the same cases.
For a damaged, defective or wrong item, write within 7 days of delivery with clear photos and the quantity affected. The shop then decides between a replacement, a refund or store credit. If a container leaks, swells or smells odd, do not feed the contents to your pet and contact the shop straight away. Products marked Final Sale are excluded from returns unless they arrive defective, unsafe or wrong.
Payment
You can pay with Visa, MasterCard, UnionPay, American Express and PayPal. All payments are processed in US dollars unless the checkout says otherwise.
Using cashback
Open the ZEAL page at daily cashback, where the current rate (up to 7.5%) and the offers are listed with the date they were last checked. Press the shop button, then shop and pay as you normally would. In your free account the cashback shows as open and becomes confirmed once the shop has reported the order. A returned product reduces the cashback for that order.
Practical tips
- Pet food is easy to push over the $50 line for free shipping, for example by adding treats to a bag of food.
- The shop's own first-order and subscription offers cannot be combined with other codes, so a code from another site can cost you the cashback.
- Keep other cashback and voucher sites closed while you shop, because a later click can replace the first one.
As of October 2026