Ordering from True Image: shipping to Germany, Austria, the EU and Switzerland, returns and cashback
True Image sells ink cartridges, toner cartridges and drum units for printers from brands such as HP, Canon, Brother, Kyocera, Epson, Xerox and Ricoh. The German shop at trueimagetech.de is run by Proimage B.V. from Roermond in the Netherlands and ships from warehouses in Germany. For buyers in other EU countries and Switzerland, the shipping page spells out what happens at the border, so it is worth reading before you order.
Where True Image delivers
The shop ships from German warehouses to Germany and to other EU countries. The shipping policy gives separate rules for four groups: Germany, Austria, the other EU countries and Switzerland. Prices include VAT. For deliveries outside the EU the buyer carries duties and other fees; the Swiss rule says customs and import charges are the customer's responsibility.
Shipping costs
For Germany and Austria, standard shipping is free by DHL from an order value of €40, and below that it costs €2.90. For other EU countries, shipping is free over €150, and below €150 an extra €7.50 shipping fee applies. For Switzerland, shipping is also free over €150, and below that the shipping fee is €28, with customs and import fees on the customer. A faster DPD delivery can be added for €4.95 extra shipping.
Delivery times
Orders placed before 12:00 on a weekday leave the warehouse the same day with DHL. For the DPD upgrade the cut-off is 15:00. Orders placed later go out the next working day, and weekend orders go out on Monday. Processing takes 0 to 1 days from Monday to Friday and the transit 0 to 2 days from Monday to Sunday. The shop says most deliveries arrive 0 to 2 days after dispatch, but asks you to allow several days before contacting it. For EU countries other than Germany and Austria, delivery can take 2 to 3 days longer. There is no delivery service on public holidays.
| At a glance | True Image DE |
|---|---|
| Germany and Austria | €2.90 shipping, free from €40 |
| Other EU countries | €7.50 shipping, free over €150 |
| Switzerland | €28 shipping, free over €150 |
| Faster DPD delivery | €4.95 extra shipping fee |
| Return window | 30 days, 2-year product warranty |
Returns, refunds and warranty
The shop gives a 30-day money-back guarantee from the purchase date for unopened or defective products, and a product warranty of 2 years for defective items. Before any return you need an RMA (return authorisation) from customer service by phone or email; returns without a valid RMA cannot be processed. Send the order number, printer model, number of defective cartridges, the reason and, if possible, pictures.
For a defective cartridge, the shop provides a prepaid return label and pays the return shipping. Non-defective cartridges can come back within 30 days if they are unopened, sealed and in original packaging without visible damage or writing. The customer pays the return freight for non-defective products, deducted from the refund, and extra costs for faster or international shipping are not refunded. The shop usually refunds or replaces within 1 to 3 working days after receiving the parcel, and the refund can take 3 to 5 working days to appear on your statement. Instead of a refund, you can accept a replacement or a special discount.
Payment
True Image accepts Visa, MasterCard, American Express, Discover, JCB, Diners Club and Elo, most debit cards with a Visa or Mastercard logo, PayPal, Apple Pay, Shop Pay and Google Pay. Cheques and money orders are not accepted.
Using cashback
Open the True Image page at daily cashback, where the current rate (7.5%) and the offers are listed with the date they were last checked. Press the shop button, then shop and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once True Image has reported the order. A returned product reduces the amount for that item.
Practical tips
- Check your printer model against the cartridge before you order, because opened products cannot be returned.
- If you are in another EU country and just under €150, compare the €7.50 shipping fee with adding a second cartridge.
- Call or email customer service first with a defect. The shop says 90 percent of problems can be solved without a return, which also saves return shipping.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the cashback click.
As of October 2026.