Purr & Mutt pet portraits: free worldwide delivery, times and returns
Purr & Mutt turns a photo of your pet into a custom portrait, printed on products such as prints, canvases and blankets. The company is based in the UK, and the shop says delivery is free to anywhere in the world. Because every item is made to order, the rules for delivery times and returns differ from a normal shop. This guide sums up what the help pages say.
Shipping: free to every country
The FAQ answers the question about shipping costs with one line: shipping is free to anywhere in the world. The banner at the top of the site repeats it as free worldwide delivery. The cart also shows a message once you unlock free shipping. You choose your country in the country selector at the bottom of the page, and the site then shows prices in that country's currency.
Delivery times by region
The shipping times page gives general estimates, counted from the shipping confirmation. Changes and extra photo requests can lengthen them.
| Destination | Delivery time |
|---|---|
| United Kingdom | 2 to 3 working days |
| United States | 5 to 10 working days |
| Europe | 7 to 14 working days |
| Canada | 7 to 12 working days |
| Rest of the world | 7 to 14 working days |
The FAQ page is a little more general and speaks of 2 to 3 working days for the UK and 7 to 12 working days for the rest of the world after your design is approved. Before that comes printing: depending on the item it takes 1 to 3 working days, though most items are printed and shipped within one working day. Most parcels go with a tracked service, and the Track my order page in the menu gives more detail.
Couriers: in the UK mostly Royal Mail and DPD, in the US USPS, UPS and FedEx, elsewhere mainly FedEx and the local postal service. If you order two kinds of product, such as a print and a blanket, they may arrive separately.
How ordering works
You upload a photo and get a free instant preview before you pay. The photo guidelines in the menu explain which pictures work, and the team will check a photo for you if you email it first. Digital copies are usually sent by email or SMS within 15 minutes of approving the design; check the spam folder if it does not show up. If you want to change size, design or product, write as soon as possible, because nothing can be altered once printing starts.
Returns, refunds and cancellations
Because the products are personalised, the shop cannot accept returns if you change your mind. You can send something back if it arrives damaged or in an unacceptable condition, and the shop then issues a replacement. For a lost or damaged parcel, email the team with photos of the damage. Cancelling is not possible for refunds once an item has begun processing. Gift card purchases cannot be cancelled or refunded. When a refund is issued, you get an email, and the funds can take up to 10 working days to arrive.
Contact
The customer service team sits in the UK and is open from 9:00 am to 4:00 pm GMT, Monday to Friday, excluding bank holidays. The shop aims to answer emails within 48 hours.
Cashback with Purr & Mutt
Open the Purr & Mutt page at daily cashback, press the shop button and order as usual. The current rate is up to 12.5%, and your account first lists the purchase as open and later as confirmed. If a replacement or refund is issued, the cashback for the affected item is adjusted. You will find current offers on the same page, and we check them every day. A code from another source can cost you the cashback, so close other voucher sites while you shop.
As of October 2026. The shop can change its rules, so check the basket before you pay.