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Guides

Otos.hr: delivery in Croatia, payment options, withdrawal and cashback

· 2026-09-23

Otos.hr is the web shop of OTOS ortopedska tehnika d.o.o. from Osijek. It sells orthopaedic shoes, anatomical slippers, insoles, braces, compression stockings, walking aids and rehabilitation products. The shop and its terms are in Croatian. This guide sums up the delivery, payment and withdrawal rules for you in English.

Delivery area and carriers

Otos delivers within Croatia only. The terms name the courier services DPD, Intereuropa, InTime and GLS, and OTOS picks the one that fits the size of the parcel and the delivery address. Goods are brought to the entrance of the home or business address, and the courier does not have to carry them up to your floor. For part of the range you can choose a GLS parcel locker, but not for every product because of size and packaging limits. You can also have an order sent to one of the OTOS branches, which can take longer.

Shipping cost and delivery time

Delivery is free for orders of €66.36 and more. Below that amount the customer pays the shipping, and the price appears next to the products before you finish the order. The shop delivers within 5 working days after it has received your payment, unless it tells you a different time by email. You get an email when the order is received and another when the parcel is sent. A tracking service from the courier shows where the parcel is.

Payment options

  • Cash on delivery is possible for orders up to €1,999, paid in cash to the courier, and only with courier delivery, not with pickup in a branch.
  • Bank transfer. The shipment starts when the payment is recorded.
  • Credit and debit card online, processed through CorvusPay with 3-D Secure.
  • Google Pay.

Instalments are possible with certain cards: ZABA Mastercard for 2 to 24 instalments, ZABA VISA and Visa Premium PBZ for 2 to 12. The minimum instalment is €13.27. Prices include VAT and are in euros.

Withdrawal and complaints

A consumer can withdraw from the contract within 14 days without giving a reason. The period starts when you receive the goods. You must tell the shop in writing, by post to OTOS d.o.o., Vukovarska 1, 31000 Osijek or by email to [email protected]. You return the goods by post or in an OTOS branch, and the cost of the return is yours. Do not alter or use the goods beyond what you could do in a shop. OTOS refunds with the same payment method after the goods are back. For defects, tell the shop within two months of finding them, and no later than two years after you received the goods. Keep your invoice for any warranty claim.

At a glanceOtos.hr
Delivery areaCroatia
ShippingFree from €66.36, otherwise paid by the customer
Delivery timeWithin 5 working days after payment
Withdrawal14 days, return cost paid by the customer

Cashback at Otos.hr

Open the Otos.hr page at daily cashback, where the current rate (up to 4%) and the offers are listed. Press the shop button, then shop as usual. In your free account the cashback first shows as open and becomes confirmed after the shop has reported the order. If you send an item back, the cashback for it is deducted.

Contact

The free phone line is 0800 9420, Monday to Friday from 8 to 16. You can also write to [email protected] or [email protected].

As of October 2026.

Frequently asked questions

Does Otos.hr deliver outside Croatia?
No. The terms say OTOS delivers within the Republic of Croatia.
When is shipping free?
Delivery is free for orders of €66.36 and more. Below that, the customer pays the shipping, shown before you finish the order.
How long does delivery take?
Within 5 working days after the shop has received your payment, unless it tells you otherwise by email. Branch pickup can take longer.
Which couriers deliver?
DPD, Intereuropa, InTime and GLS. OTOS chooses depending on the size of the parcel and the address.
Can I use a parcel locker?
For part of the range you can choose a GLS parcel locker. It is not available for every product because of size and packaging.
Can I pay on delivery?
Yes, you pay the courier in cash, for orders up to €1,999 and only with courier delivery, not with pickup in a branch.
Which cards and installments does the shop accept?
Cards are processed online via CorvusPay. Installments are possible with ZABA Mastercard, ZABA VISA and Visa Premium PBZ, with a minimum installment of €13.27.
How long do I have to withdraw from a purchase?
14 days from receiving the goods, without giving a reason. Tell the shop in writing, by post or at [email protected].
Who pays for the return?
The consumer pays all costs of returning the goods. The refund goes to the original payment method after the goods are back.
What is the warranty period for defects?
Tell the shop within two months of finding a defect, and no later than two years after receiving the goods. Keep your invoice.
Are there discount codes for Otos.hr?
Current offers are listed on the Otos.hr page at daily cashback, and we check them every day. A code from another site can cost you the cashback.
How does cashback work at Otos.hr?
Click the shop button on the daily cashback page and order as usual. The cashback is open first and confirmed once the shop reports the order. A returned item reduces it.