Shopping at DA LUNA London: shipping by region, customs, returns and cashback
DA LUNA London sells Chinese-inspired womenswear: kimonos, vests, dresses, jackets, coats and wedding pieces. The shop ships from the UK and has price tiers for the UK, Europe, other international destinations and the Middle East. The details below come from its shipping and return policies.
Shipping costs by region
The shop lists fixed shipping prices per region, all in pounds:
| Region | Standard | Express |
|---|---|---|
| UK | £5 shipping | not listed |
| Europe | £10 shipping | £20 shipping |
| International | £20 shipping | £40 shipping |
| Middle East | £40 shipping | £80 shipping |
UK Standard shipping is free when an order is over £1000. For the other regions, the policy shows no free shipping threshold. The shipping policy does not spell out which countries belong to Europe, international or the Middle East, so the cart shows the rate that applies to your address. The country menu of the site includes Germany and Austria with prices in euros, among many other countries.
Dispatch and delivery time
DA LUNA aims to dispatch every order within 3 working days of receiving payment. The delivery time is given as 3 to 7 working days for every service in the table, for both Standard and Express options. Deliveries are handled by shipping partners the shop calls trusted. Add the dispatch time and the delivery time together if you are buying for a date.
Customs and import taxes
Orders from outside the UK can be hit by customs duties and import taxes on arrival, and these are the customer's responsibility. The shop's return policy adds a rule: if a parcel comes back because duties, taxes or import charges were not paid, the shop contacts you using the details from the order. If there is no answer within 14 days of its first contact, the order counts as abandoned. The items go back into stock and the refund is paid less the original shipping costs, return shipping charges, customs fees and other costs from the return.
Returns and refunds
You have 14 days after receiving your item to request a return. It must be in the condition you received it, unworn or unused, with tags and in the original packaging, and you need the receipt or proof of purchase. To start, email [email protected]. Return postage is your responsibility. Sale items, personalised items and gift cards cannot be returned. Anything that shows wear, washing, cleaning, perfume, deodorant, make-up, alteration or damage is not eligible.
After the shop has received and checked your return, it tells you whether the refund is approved. An approved refund goes back to your original payment method within 10 business days, though your bank may need more time to post it. If more than 15 business days have passed since approval, write to the shop. For exchanges, the quickest way is to return the item and place a new order for the one you want.
Using cashback
Open the DA LUNA London page at daily cashback, where you see the current rate (6%) and the shop's offers, which we check daily. Press the shop button and order as usual. Your cashback first shows as open in your free account and becomes confirmed once the shop has reported the order. A return reduces the amount for that item, and a voucher code from another site can cost you the cashback.
Practical tips
- Add the dispatch time of up to 3 working days to the delivery time before you order for an event.
- Keep the tags on until you are sure, because a worn or washed piece is not accepted back.
- Outside the UK, ask your customs office what applies, since duties are not included in the shipping price.
- Finish the order in one visit and keep other cashback or voucher tabs closed.
As of October 2026.