Buying from Birdfy: shipping regions, delivery times, returns and cashback
Birdfy is the smart bird feeder brand from Netvue, and birdfy.com is its US store. The shipping policy there is short but has a few details that matter before you order, especially if you live outside the United States.
Where the US store ships
The shipping policy lists these destinations: the United States except Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands and the Armed Forces addresses, plus Canada, Australia and New Zealand. In Asia it names Hong Kong, Japan, Malaysia, the Philippines, Singapore, South Korea, Taiwan and Thailand. Within the US the shop does not ship to PO boxes or APO addresses.
Shopping from Europe? The page sends you to regional Birdfy stores for the United Kingdom, France and Germany. Customers in other European countries are asked to use the France or Germany store.
Delivery times and shipping costs
| Destination | Standard shipping time | Shipping cost |
|---|---|---|
| United States | 3 to 7 business days | Free shipping |
| Canada | 10 to 15 business days | Calculated at checkout |
| Asia | 15 to 20 business days | Calculated at checkout |
| Australia and New Zealand | 15 to 20 business days | Calculated at checkout |
Outside the US, the listed times apply to selected feeder models only: the Birdfy Feeder, Feeder 2, Hum Feeder Duo and Metal Feeder for Canada, and partial variants of the Feeder and Feeder 2 for Asia, Australia and New Zealand. Pre-orders follow the date on the product page instead.
Customs and duties
Birdfy states that it is not responsible for any duty or charge. If you order from Canada or Australia, import fees are therefore your matter, and the checkout is the place to look at the full cost.
Delays and damage
The policy names peak seasons such as Black Friday and Christmas, wrong or incomplete addresses and US federal holidays as reasons for delays. Shipped orders generally cannot be canceled, and if you cancel one that is already on its way, you pay the shipping. Check the parcel before you sign. If it is damaged, you may refuse delivery and tell the driver why. Questions go to [email protected].
Returns, refunds and warranty
You start a return by emailing [email protected]. Once the request is accepted, Birdfy sends instructions and arranges a refund or a replacement. Put in all cords, adapters, documents, accessories and the original packaging, and ship the product back within 10 days of receiving the instructions. If you return for your own reasons, you cover the return shipping. For a defective product, Birdfy provides a label. Returns must be mailed, drop-off in person is not possible.
After the parcel is back, send the tracking number to support. The refund usually takes 3 to 5 business days to process, then you get a confirmation email and your bank does the rest. The warranty is two years plus lifetime service from the purchase date, and it only covers the original buyer.
Cashback at Birdfy
Open the Birdfy page at daily cashback, press the shop button and order as usual. The current rate is up to 7%, and the offers listed there are checked daily. In your free account the cashback appears as open and becomes confirmed after Birdfy has reported the order, normally once the return window is over. A returned order lowers the cashback, and a code from another site can cost you the cashback. The page refers to the US store; for a regional store in Europe or the UK, check on the page first.
As of October 2026.