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Shopping at ALPHAZOO: shipping to Germany, Austria and Switzerland, returns, cashback

· 2026-09-26

ALPHAZOO, based in Dortmund, sells treats, wet food, supplements and care products for dogs and cats. The shop ships beyond Germany, to Austria, Switzerland and a list of other European countries. This guide pulls together the shipping page and the withdrawal notice, so you know what an order costs and how a return works wherever you live.

Shipping costs by country

CountryShipping costFree shipping from
GermanyShipping 4.95 EURFree shipping from 39 EUR
AustriaShipping 7.95 EURFree shipping from 39 EUR
SwitzerlandShipping 19.99 EURFree shipping from 99.99 EUR
Other EuropeShipping from 15.99 EURnot stated

Other Europe includes Norway, France, Italy, Liechtenstein, Luxembourg and Spain, among others. For Switzerland and the rest of Europe, the shipping price depends on the weight of the items and the order value. Countries outside the EU with their own import rules can add customs charges that are not part of the shipping price. That matters mostly for Switzerland and Norway.

Delivery time and drop-off

Within Germany the parcel should normally arrive after one to two working days, abroad after three to four. Everything is sent climate-friendly with DHL GoGreen Plus, and there is a CO2-neutral turbo delivery for orders placed by 10 a.m. When the parcel is packed you get a confirmation with a tracking link.

If you are out and find no card in the letterbox, check the DHL portal to see whether the parcel waits at a nearby parcel shop. It stays there for seven working days. In the portal you can change the drop-off place, name a neighbour or pick a new date. A typo in the house number or another name on the doorbell often sends a parcel to a shop, so bring your ID.

Returns and withdrawal

You can send back goods that are unopened and in original condition. Opened, used or labelled products are not taken back without limits, because they have to be destroyed for hygiene reasons. A return works like this:

  • Email [email protected] with the order number in the subject line.
  • List the products and say whether they are sealed or already opened.
  • The service team then gets in touch.

You may also withdraw within 14 days if the goods are covered by the right of withdrawal. The period starts when you take possession of the parcel, and sending your notice in time is enough. A model form sits on the refund policy page, and the customer account has a returns portal.

Payment

The terms list prepayment by bank transfer, invoice, PayPal, Sofortueberweisung, credit card and cash on collection. Invoice is available for orders up to 200 EUR, and with prepayment the shop delivers after the money arrives, with every other method right after the order.

Cashback at ALPHAZOO

Open the alphazoo page at daily cashback, where the current rate (up to 10%) is shown. Press the button and then order as usual. In your free account the cashback appears as open and becomes confirmed once the shop has approved the order. If you return goods, the cashback for them is deducted. A code from another site can cost you the cashback, so use the offers on the shop page.

Practical tips

  • From Austria, reach 39 EUR and the 7.95 EUR shipping fee disappears.
  • Open food and treats only once you know your pet likes them, since opened goods do not go back easily.
  • Check the address carefully before you send the order, especially the house number and the name on the doorbell.

As of October 2026.

Frequently asked questions

How much does shipping cost at ALPHAZOO?
Shipping is 4.95 EUR in Germany, 7.95 EUR to Austria and 19.99 EUR to Switzerland. In Germany and Austria it is free from 39 EUR.
When is shipping free?
Shipping is free from 39 EUR order value to Germany and Austria, and from 99.99 EUR to Switzerland.
Which countries does ALPHAZOO deliver to?
Germany, Austria, Switzerland, Norway, France, Italy, Liechtenstein, Luxembourg and Spain are named, plus more European countries.
How long does delivery take?
Usually one to two working days in Germany and three to four abroad. Orders placed by 10 a.m. can use the turbo delivery.
Will I pay customs duties?
Countries outside the EU with their own import rules can add customs charges. They are not included in the shipping price.
How long do I have to return or withdraw?
You can withdraw within 14 days if the goods are covered by the right of withdrawal. Returns go through an email to [email protected].
Can I return opened food?
Not without limits. Goods go back unopened and in original condition, and opened ones have to be destroyed for hygiene reasons.
Which payment methods are accepted?
Prepayment, invoice for smaller orders, PayPal, Sofortueberweisung, credit card and cash on collection.
How do I contact customer service?
By email at [email protected] or by phone on +49 231 9999 59 59, Monday to Friday from 8 a.m. to 4 p.m.
What if my parcel does not arrive?
Look in the DHL portal for the nearest parcel shop, where it waits seven working days. If you cannot find it, customer service helps.
Are there coupons for ALPHAZOO?
Current offers are listed on the alphazoo page at daily cashback, and we check them daily.
How does the cashback work?
Click through from the shop page at daily cashback and order. It shows as open, then confirmed. Returns are deducted, and a code from another site can cost you the cashback.