Buying from Cronjager: delivery, embroidery lead time, the 30-day return policy and cashback
Cronjager is a small fashion and accessories label run from Belfast. The shop sells caps, polo shirts, bomber jackets, sweatpants, drinkware and phone cases under the names Cronjager, English Army and Irish Army. Before you buy it helps to know how delivery works, which items cannot go back and what a return can cost. This guide pulls that together from the shop's shipping and refund policies.
Delivery and processing time
The shop states that shipping is calculated at checkout, and that many items have a free shipping option. There is no flat price list to quote, so add the item to your basket and check the methods offered for your address. Orders usually take 2 to 3 working days to process. Embroidered items need an additional 2 to 3 weeks. After that, delivery times depend on the carrier you choose at checkout. Every parcel is sent with a tracking number. Prices on the shop are shown in pounds sterling, and the company is based at 78 Malone Road, Belfast.
| Topic | What the shop says |
|---|---|
| Shipping cost | Calculated at checkout, free shipping option on many items |
| Processing | 2 to 3 working days, embroidery adds 2 to 3 weeks |
| Tracking | Every parcel ships with a tracking number |
| Returns | 30 days from receipt, unworn with tags and packaging |
| Not returnable | Sale items, personalised items, gift cards; items must be above a £42 minimum |
What to do when the parcel arrives
Check that the number of parcels matches what was sent and look over each one for dents, holes or damaged boxes. You have 48 hours to report an incident to the carrier. If the packaging is visibly damaged, write "PACKAGE VISIBLY DAMAGED" on the courier's delivery note before you sign, on paper or on the handheld device. A claim without that note will be rejected automatically.
The 30-day return policy
You have 30 days after receiving an item to ask for a return. The item has to be unworn or unused, with tags, in its original packaging, and you need the receipt or proof of purchase. Contact [email protected] first. The shop replies with instructions on how and where to send the parcel, and items sent back without a request are not accepted. Refunds go to the original payment method within 10 business days after the return has been received and approved.
Read the exceptions before you order. Sale items, gift cards, personalised and print-on-demand products, perishable goods and personal care items cannot be returned, and neither can individual items worth €49, $53 or £42 or less. Exchanges are not possible. A restocking fee of 50% applies to returned items, so returning something costs far more than a standard refund of the item price would suggest.
Orders delivered inside the EU
If your order is delivered within the European Union, you may also cancel or return it within 14 days of receiving the last item, without giving a reason. Tell the shop before the period ends by email or with the model cancellation form on the refund page. This right does not apply to personalised items made to your specification. You can cancel an order free of charge until it has been fulfilled and dispatched.
Cashback at Cronjager
Open the Cronjager page at daily cashback, where the current rate (5%) is listed with the offers we check every day. Press the shop button and order as usual. In your free account the cashback first shows as open and becomes confirmed once the shop has reported the order. A refunded order reduces it again, which is another reason to read the return rules before you buy.
Practical tips
- Add embroidery only if you are sure, because it extends the wait by weeks and the item cannot be returned afterwards.
- Keep the tags on and try clothes on over a clean surface until you have decided.
- Pause your ad blocker and finish the order in one visit.
- Do not use a code from another coupon site on the same order, it can replace the cashback click.
As of October 2026. The shop can change its policies, so check the basket before paying.