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Guides

Buying watches at Uhrendirect: shipping to Germany, Austria and Switzerland

· 2026-10-06

Uhrendirect is the online shop of Uhren-Hieber GmbH in Munich, an authorised dealer for watches and jewellery from brands such as Casio, Junghans, Longines, Tissot and Thomas Sabo. The shop is built for Germany, Austria and Switzerland. If you live elsewhere, the delivery rules matter before you pick a watch, so here is what the shop's own shipping page says.

Where Uhrendirect delivers

The shipping page lists three countries with fixed rates: Germany, Austria and Switzerland. For other countries of the European Economic Area the shop explains that its sales are limited to the delivery address. If your country is not on the list, you can send your order through the contact form and either collect the goods at the shop in Munich or have them delivered to an address in Germany.

Shipping costs by country

CountryShipping below the free limitShipping above itExtra delivery time
Germany4 EUR shipping up to 48.99 EURFree shipping from 49 EURNone, the time is shown on the product page
Austria12 EUR shipping up to 48.99 EUR8 EUR shipping from 49 EUR3 days
Switzerland16 EUR shipping up to 99.99 EUR8 EUR shipping from 100 EUR6 days

Express delivery to Austria is possible for a surcharge of 29 EUR, but you have to ask the shop first. Parcels go out with DHL or UPS as insured packages, and deliveries to Switzerland and to Packstations in Germany use DHL. A Packstation delivery rules out payment by credit card.

Delivery time and customs

The delivery time on each product page applies to Germany. Delivery to other countries can take 3 days longer, and to Switzerland 6 days longer because of customs handling. Goods in stock that are ordered on a weekday before 14:00 are prepared for dispatch the same day. With payment in advance the clock starts one day after you instruct your bank.

For Switzerland the customer pays the customs charges, and the amount depends on the type and value of the goods under Swiss rules. Thomas Sabo items cannot be shipped to Switzerland at all.

Payment

  • Payment in advance with a 5 percent discount (not on Nomos and Breitling)
  • Credit card: Eurocard, Visa and American Express, charged on the day the goods are sent
  • PayPal, including PayPal direct debit for orders up to 1,500 EUR

Returns and warranty

You have 14 days to withdraw from the contract. The shop pays the return shipping and refunds your payment, including the original shipping, within 14 days of receiving your withdrawal, using the same payment method. The right of withdrawal ends early for sealed audio, video or software packages once the seal is broken. The shop also points to the statutory warranty. You can reach the team on +49 89 13926322 or by email at [email protected].

Using cashback

Open the Uhrendirect page at daily cashback, where the current rate (up to 5%) is shown together with the offers we check every day. Press the shop button, then browse and pay as usual. In your free account the cashback first shows as open and turns confirmed once the shop has reported the order, which usually happens after the withdrawal period. If you send something back, the cashback for that item is deducted.

Practical tips

  • A basket of 45 EUR to Germany pays 4 EUR shipping, so adding a small item to pass 49 EUR can save that fee.
  • For Switzerland, plan for customs on top of the order, and check the total at checkout.
  • Ask about a metal strap shortening before you order, the shop offers it in advance.

As of October 2026

Frequently asked questions

Which countries does Uhrendirect deliver to?
Germany, Austria and Switzerland have fixed shipping rates on the shop's shipping page. Customers elsewhere in the EEA can order through the contact form and collect in Munich or use a German delivery address.
How much is shipping to Germany?
Shipping to Germany costs 4 EUR for orders up to 48.99 EUR. From 49 EUR the delivery is free of shipping charges.
How much is shipping to Austria and Switzerland?
Austria costs 12 EUR shipping below 49 EUR and 8 EUR from 49 EUR. Switzerland costs 16 EUR shipping up to 99.99 EUR and 8 EUR from 100 EUR.
How long does delivery take?
The product page shows the time for Germany. Austria adds 3 days and Switzerland 6 days, because customs handling takes extra time.
Do I pay customs on a watch sent to Switzerland?
Yes. The shop states that the customer pays the Swiss customs charges, which depend on the type and value of the goods.
Can I pay by credit card?
Yes, the shop accepts Eurocard, Visa and American Express. Credit card is not available for delivery to a Packstation.
Is there a discount for paying in advance?
The shop gives a 5 percent discount when you pay in advance, except on Nomos and Breitling watches.
What is the return period?
You can withdraw within 14 days. The shop pays the return shipping and refunds your payment within 14 days of receiving your withdrawal.
Are the watches covered by a warranty?
The shop lists the statutory warranty on its service pages. Ask the team on +49 89 13926322 about the details for a specific watch.
Are there current offers or coupons?
Current offers are listed on the Uhrendirect page at daily cashback, and we check them daily. If you use a code from another site, the cashback can be lost.
When does my cashback become confirmed?
It shows as open after the order and turns confirmed once the shop has reported it, usually after the withdrawal period. A returned item reduces the cashback.