Shopping at Zermat USA: shipping, returns and cashback
Zermat USA sells fragrances, body mists, skincare, makeup and baby colognes through a Shopify store, and orders go out with FedEx from the United States. Before you fill a basket it helps to know what shipping costs, where the parcel can go and what happens if you want to send something back. The details below come from the shop's own shipping and refund pages.
Where Zermat USA delivers
The shop ships to the contiguous United States. It states that it cannot currently ship to Puerto Rico, Hawaii, Alaska or military addresses (APO, FPO, DPO). The country selector in the footer lists the United States and Canada with prices in dollars, but the shipping policy itself only describes delivery within the contiguous US, so check at checkout before you plan a Canadian order.
Shipping costs and delivery time
Standard Ground with FedEx takes 3 to 4 business days. The shipping policy lists $9.90 for orders from $0 to $64.99 and $19.90 for orders from $65 up. The banner at the top of the shop, on the other hand, promises free shipping for final customers on orders over $65. Because the two statements differ, the cart is the place to see which shipping price applies to you.
Orders are processed and shipped Monday to Friday, except US federal holidays. An order placed after the daily cut-off goes out on the next business day. You get a confirmation by email or text with the FedEx tracking number once the parcel is on its way.
Make to Order items, such as personalized banners, follow another schedule. Shipping is $9.90, the shop asks you to allow two weeks for processing, and these items are final sale.
| At a glance | Zermat USA |
|---|---|
| Delivery area | Contiguous United States |
| Carrier and time | FedEx Standard Ground, 3 to 4 business days |
| Standard shipping | $9.90 under $65, see banner for free shipping over $65 |
| Return window | 60 days for standard products |
| Return shipping | Paid by you, unless the item is faulty or the shop erred |
Returns and refunds
Standard products, beauty and health items and non-Zermat items can go back within 60 days. They must be in original condition, with all accessories, and seals on beauty and health products have to be intact. Items marked Final Sale or Free Gift cannot be returned, and neither can opened beauty or health products, with the exception of the Baby Zermat line and reported allergic reactions.
You start a return in your account under Order History, by phone with the Zermat Business Center on 1-877-659-1552, or in person at a Zermat Distribution Center. The shop does not offer direct exchanges, so you return the item for a refund and place a new order. Only the product price is refunded, and the refund goes back to the original payment method minus applicable fees. Original shipping charges are not refunded, and return shipping is on you unless the item was faulty, damaged in transit or the shop made a mistake.
Fees to know about
- A fee of $19.90 applies if you change the address after the parcel has shipped, if a parcel is returned to the shop because of a wrong address, or if you cancel after placing the order.
- A reshipping fee equal to the current shipping rate applies when a replacement shipment is needed because of failed delivery or refusal of the package.
- Signature confirmation can be added for $5.00 extra shipping charge.
If the carrier loses a parcel, contact the Business Center. The shop opens a claim with FedEx, which usually takes 3 to 5 business days, and then decides on a reshipment.
Using cashback
Open the Zermat USA page at daily cashback, where the current rate (5.5%) and the offers are listed, and check the date of the last review. Press the shop button there, then shop and pay as usual. In your free account the cashback first shows as open and becomes confirmed once Zermat USA has reported the order. A returned item is deducted from the amount.
Practical tips
- Watch the cart total around the $65 mark and see whether the shipping line changes.
- Open beauty products cannot go back, so open a new bottle only once you are sure you will keep it.
- Finish the order in one visit and pause your ad blocker on the shop, since either can break the click.
- Keep other cashback or voucher sites closed while you shop, because a later click can replace the first one.
As of October 2026.