Shopping at VIVI Ebikes: US shipping, 30-day returns, warranty and cashback
VIVI sells electric bikes and e-trikes, plus batteries, parts and rider equipment, through its own online shop at viviebikes.com. A bike is a bulky parcel, so it matters where it ships from, how long it takes and what happens if you want to send it back. This guide goes through the shipping, return and warranty policies of the US shop.
Where the US shop delivers
Orders on the official US website ship to the United States only. Free shipping covers the lower 48 states, including Washington, DC. The shop does not ship to PO boxes or APO addresses, and it excludes Alaska, Hawaii, Puerto Rico, the US Virgin Islands and Guam. Customers in Europe and the UK are sent to separate shops, eu.viviebikes.com and uk.viviebikes.com, which have their own conditions.
Shipping cost
The shop currently offers free shipping to the lower 48 states of the US. The banner on the site repeats that and quotes 2 to 7 days for delivery. Some products have restrictions, so look at the estimated shipping date on the quote page at checkout.
Processing and delivery time
Orders are normally processed within 1 to 2 business days, and orders from Monday to Friday leave within 24 hours or the next business day. Orders from Saturday, Sunday or holidays wait for the next business day. Total delivery time is processing plus shipping:
- US warehouse: about 3 to 7 business days in total, with 1 to 2 days handling and 2 to 5 days shipping
- China warehouse (Shenzhen or Hong Kong): about 7 to 35 business days in total
E-bikes ship from warehouses in Wharton (New Jersey), Los Angeles (California) and Houston (Texas), and e-bike batteries from Walnut (California), each with 3 to 7 business days. After dispatch you get a shipping confirmation email.
Returns
You have 30 days from receiving the item to request a return, exchange or refund. Write to [email protected] first, or use the Returns Center, because the shop must approve a return before you send anything. Items returned without approval are rejected. The item must be unused and in the original packaging, and for an e-bike the box must be sealed and unopened. You pay the return shipping, and the original shipping cost is withheld from the refund. E-bikes that have been officially registered in the buyer's name cannot be returned. Gift cards, sale items and customized goods are among the non-returnable items.
If the item is defective or the wrong one arrives, you are eligible for a return, exchange or refund.
Warranty
The frame, fork, battery, motor, controller and charger carry a 1-year limited warranty from the original purchase. Handlebar, display, rear suspension, hub and shifting system carry 3 to 6 months. After the first year the shop offers lifetime after-sales support, where you pay for replacement components and shipping. The warranty covers the initial purchaser only.
Payment and contact
You can pay with PayPal or with a credit or debit card. Card payments go through 3D Secure verification. Customer service is on +1 888-639-8191, Monday to Friday, 9 AM to 6 PM EST, and by email at [email protected].
| At a glance | VIVI US shop |
|---|---|
| Delivery area | Lower 48 US states |
| Shipping | Free to the lower 48 states |
| Delivery time | 3 to 7 business days from a US warehouse |
| Returns | 30 days, unopened box for e-bikes |
Using cashback
Open the VIVI page at daily cashback, where the current rate (6%) and the offers are listed with the date of the last check. Press the shop button and order as usual. In your free account the cashback first shows as open and becomes confirmed once VIVI has reported the order. A returned item reduces the cashback for it.
Tips
- Check the warehouse and delivery estimate before you pay, since a China warehouse item can take far longer than a US one.
- Do not register the bike in your name or open the box until you are sure, because both end the return option.
- Finish the order in one visit and pause your ad blocker so the click is not lost.
As of October 2026. The shop can change its conditions at any time.