Shan Zu kitchen knives: delivery countries, shipping, 45-day returns and cashback
Shan Zu is a kitchen knife and cutting board brand that sells directly from shanzuchef.com. The shop gives a business address in Shenzhen, China, and orders go through a fulfilment centre. That is why delivery times and return rules differ from those of a shop with a warehouse around the corner. Here is what the shop itself says.
Delivery countries
The shipping policy lists these destinations: Austria, Germany, Italy, France, Sweden, the Netherlands, Spain, Belgium, Cyprus, Denmark, Finland, Greece, Hungary, Ireland, Iceland, Liechtenstein, Lithuania, Norway, Poland, Portugal, Romania and the United States. For every other country or region the shop cannot deliver. Express shipping is not available for PO boxes and APO or FPO addresses.
Shipping cost
The shipping policy says the listed countries enjoy free shipping. The shop also says there is no additional tax on its products, so you only pay the final sale price. Be aware that a separate order and shipping help page shows a fee table by region with a smaller charge on low-value baskets. Where the two pages differ, the amount shown in your basket and at checkout before you pay is the one that counts.
How long delivery takes
An order goes to the fulfilment centre within 1 to 2 business days. The shipping policy then gives 5 to 20 business days for delivery, which does not include that processing time. Customs clearance or a wrong address can add more. If your package has not arrived within 40 days of your order, you must contact customer service within 180 days of the order date. The shop also warns that a declined order costs $10 per order, so please do not refuse a parcel at the door when it arrives.
| At a glance | Shan Zu |
|---|---|
| Delivery countries | 22, mostly Europe plus the US |
| Shipping | Free per shipping policy |
| Processing | 1 to 2 business days |
| Delivery | 5 to 20 business days |
| Money-back guarantee | 45 days after delivery |
| Warranty | 180 days |
| Payment | PayPal or credit card |
45-day returns
You can return any new, unused and unmodified item within 45 days of delivery. It has to come back with the original box or packaging and all labels, and it must be bought on shanzuchef.com. Write to [email protected] first. The team replies within 48 hours.
If you return for personal reasons, you pay the return shipping, and the original shipping and handling is deducted from your refund, which the shop puts at 8% of the order value for Germany and 15% for other regions. When the item is defective or the shop made a mistake, Shan Zu covers return shipping. The refund goes to the original payment method, usually processed within 7 business days after the warehouse receives the goods, and your card issuer may need another 2 to 14 business days. Exchanges work as a return plus a new order.
Warranty and payment
Within 180 days of delivery, quality problems that you did not cause get free warranty service with replacement parts, but no refund. Refunds are only available during the 45 days. You pay with PayPal or a credit card. The shop does not store card details.
Using cashback
Open the Shan Zu page at daily cashback, which shows the current rate (4%), and press the shop button. Then order in the same visit. In your free account the cashback is first open and becomes confirmed after the shop has reported the order. Because the return window is long, expect to wait a while. A return reduces the cashback for that order.
Practical tips
- Order well before a birthday or holiday, since delivery can take up to 20 business days.
- Check basket and checkout for the shipping line before paying.
- Keep the original box until the 45 days are over.
- Do not use other cashback or voucher sites at the same time, since a later click replaces the first one.
As of October 2026.