NAVEE Germany: delivery area, shipping cost, returns and cashback
NAVEE sells e-scooters, e-bikes, golf trolleys and accessories, and naveetech.de is its German web shop. The first thing to know if you live outside Germany: this shop delivers inside Germany only. That keeps the rules below simple, and it also means readers abroad need a different country version of the brand. All prices are in euros.
Delivery area
The shipping policy says NAVEE ships within Germany. It cannot deliver to standard or rural PO boxes, or to parcel boxes of other carriers. Because of the nature of the goods, delivery is by land transport only. The country menu of the shop also lists other versions of the brand for France, Spain, Italy, Sweden, Austria, Poland, the United States, Canada and Australia. Customer service on the German site is offered in Germany only.
Shipping cost
Orders over €15 are delivered free, except spare parts. For physical orders under €15 a shipping fee of €15 applies. Shipping for spare parts is charged separately. Digital services and service products carry no shipping cost.
Processing and delivery time
The warehouse is in Cologne, and every order goes out with DPD. The shop expects to dispatch within two working days. Orders placed after 5 pm are handled the next working day, and the warehouse does not ship on weekends or public holidays. A Friday or weekend order is usually processed on the following Monday or Tuesday. Once the parcel has left, delivery takes 2 to 8 working days depending on where you live. You receive a tracking number by email, though it can take up to 72 hours after the order until the tracking data shows.
Cancellation, returns and refunds
You can cancel an order that has not shipped. If the shop cannot dispatch within 7 working days, you can also ask for a cancellation. After dispatch the order can no longer be cancelled, and a customer who refuses the delivery pays a 5 percent return fee.
The return period is 30 days from receipt. The item has to be in original condition with its packaging and all accessories, and every return needs an RMA number, which you get after sending the reason, your order number and the serial number to the service team. Spare parts are final sale. Wrong, damaged or misdescribed items are returned at NAVEE's cost. For unopened shipped goods the policy says the seller bears the return costs, while a later passage says you pay the return shipping and carry the transport risk, so ask customer service before you send anything. E-scooters travel as freight, and extra shipping fees already paid for freight are not refunded. The refund goes to the original payment method within 2 to 7 working days after the inspection, in euros.
| At a glance | NAVEE Germany |
|---|---|
| Delivery area | Germany only |
| Shipping | free over €15, €15 shipping below |
| Delivery time | 2 to 8 working days after dispatch |
| Returns | 30 days, RMA number needed |
Using cashback
Open the NAVEE page at daily cashback, where the current rate (up to 3.5%) and the offers are listed with the date they were last checked. Press the shop button, then order and pay as usual. In your free account the cashback shows as open and becomes confirmed once NAVEE has reported the order. A returned product reduces the amount for that item, and reward points from the shop expire on a return.
Practical tips
- You need a delivery address in Germany. A friend's or a relative's address there works if you collect the goods yourself.
- Do not choose a PO box, the shop does not deliver to those.
- Finish the order in one visit and pause your ad blocker on the shop, since either can break the click.
As of October 2026. The shop can change its terms, so check the figures at checkout.