Napkins.com in the US: shipping steps, case returns and cashback
Napkins.com sells paper and party napkins in bulk, and its range also includes cake decorations, cake toppers, pan liners and cake circles. Many items are packed and sold by the case. That shapes the shipping prices and, above all, the return rules, which are written for full, unopened cases. This guide goes through the delivery area, the three shipping price steps and what a return needs.
Where Napkins.com delivers
The shop ships only within the 48 contiguous United States, and its FAQ confirms there is no international option at the moment. Addresses must be street addresses. PO boxes, APO and FPO addresses cannot be used. The parcels leave from the shop's warehouses in Illinois and Wisconsin, and a transit chart on the shipping page shows the time in transit for your state.
Processing time and shipping cost
Orders ship within two business days, and tracking information is emailed once the parcel is on its way. Ground shipping is priced by order value:
- $7.95 shipping on orders under $75.
- $9.95 shipping on orders between $75 and $149.99.
- Free ground shipping from $150.
The shipping page words the free tier as orders over $150, while the banner at the top of the shop says $150 or more. If your basket sits exactly on that line, check the cart. For rush orders there is 2-Day Air shipping, which starts at $15.95 for a small order and rises with the size of the order. The two days count on top of the processing time, and the cart shows the exact rate before you pay.
| At a glance | Napkins.com |
|---|---|
| Delivery area | 48 contiguous US states, street addresses only |
| Processing | Within two business days |
| Ground shipping | $7.95 under $75, $9.95 up to $149.99, free from $150 |
| 2-Day Air shipping | Shipping from $15.95 for a small order, rate shown in the cart |
| Returns | Unopened full cases, RMA requested within 30 days |
Returns and RMAs
Returns work through a Return Merchandise Authorization. Call 888.959.3789 to get an RMA number for unopened cases, and do it within 30 days of the date you ordered. Write the RMA number clearly on the outside of each box. Full cases of unopened product are refunded for the merchandise total. The original shipping is not refunded, and you pay the return shipping. Goods must come back in the original packaging and in full case quantities. If the merchandise has been opened or the case is not complete, there is no refund, and the items are donated or destroyed.
In practice this means you should open a case only when you are sure about it. If you are unsure about a colour or size, order a smaller quantity first where the shop offers it.
Payment and contact
The shop accepts Visa, Mastercard, American Express, Discover and Shop Pay. You can also place an order by phone on 1-888-959-3789. To change or cancel an order you just placed, call the same number, and the shop says it makes every effort to adjust it. Questions by email go to [email protected]. Phone hours are Monday to Friday, 9 am to 5:30 pm Eastern time.
Using cashback
Open the Napkins.com page at daily cashback, where the current rate (up to 6.5%) is shown and the offers are checked every day. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as open and becomes confirmed after Napkins.com has reported the order. A returned order reduces the cashback for that item.
A few practical tips
- A basket of $70 pays $7.95 shipping, one at $76 pays $9.95, so compare the totals before you add or drop an item.
- The free shipping step at $150 often makes sense for events where you need several cases anyway.
- Use a street address that can receive a carrier parcel, such as a venue with a front desk, not a PO box.
- Pause your ad blocker on the shop and keep other cashback and voucher sites closed while you shop, since a later click can replace the first one.
As of October 2026. The shop can change its prices and rules, so confirm them in the cart.