Shopping at Kozyard: US delivery, 30-day returns and cashback
Kozyard is an American outdoor furniture and garden decor company with offices in New Jersey and California. Its shop at kozyard.com covers products such as artificial topiary balls and similar decor for gardens, balconies and weddings. It is built for customers in the United States and says so clearly, so this guide focuses on who can order, how long it takes and what happens if you want to send something back.
Delivery area
Kozyard ships to the 48 contiguous United States only. It does not deliver to Alaska, American Samoa, Guam, Hawaii, the Northern Mariana Islands, Palau, Puerto Rico, the U.S. Virgin Islands or to the Armed Forces addresses in the Americas, Europe and the Pacific. If you live outside the lower 48 states, including in Europe, the shop cannot be used for a delivery to your address.
Shipping and processing time
The shop advertises "Local Customer Service & Free Shipping" and "3-5 Days Shipping" in its banner. In the shipping policy, some items can still carry a shipping fee, which is shown in the cart at checkout, and shipping costs may apply to returns, exchanges or specific areas. Orders are processed on weekdays, Monday to Friday, by GMT -8:00 time. After the order confirmation email, Kozyard processes the order within 2 business days, excluding weekends and holidays, and notifies you once it has shipped.
| Item | What the shop says |
|---|---|
| Delivery area | 48 contiguous US states |
| Shipping | Free shipping advertised, fee on some items shown at checkout |
| Processing | Within 2 business days |
| Shipping time | 3 to 5 days |
| Return window | 30 days |
Returns, refunds and cancellations
The refund policy offers a 30-day unconditional refund guarantee for unopened and unused items. You ask for a return within 30 days of receiving the product, and it has to come back in the original packaging. The return shipping fee is yours and is not refunded.
If the box has been opened, send a picture and confirm with the seller first. A return is possible only if it does not affect normal use, and then a charge of 20% of the goods value applies as a loss deduction, on top of the return shipping. To start, email [email protected] with your order number, a clear picture or video of the item and a photo of the shipping packaging. You receive a return label, and the refund is released once the warehouse has received all packages. Kozyard pays the return shipping if the item has a quality problem, was damaged in transit, was the wrong item or got lost. You pay if you simply do not like it, no longer need it or ordered the wrong one.
You can cancel an order within 8 hours of placing it by email, and the full refund arrives within 3 to 5 business days. After that, the shop checks whether the order is still in the warehouse. If not shipped, it is refunded in full. If the parcel is already on its way, a 15% restocking fee plus the shipping expenses are charged. For an exchange, return the original product and buy the new one as a separate order.
Using cashback
Open the Kozyard page at daily cashback, where the current rate (6%) and the offers are listed, and we check them every day. Press the shop button, then order and pay as usual. In your free account the cashback first shows as open and becomes confirmed after the shop has reported the order. If you return an item, the cashback for it is deducted.
Practical tips
- Keep the original box until you are sure you keep the item, since an opened box costs a loss deduction on return.
- Decide quickly if you want to cancel, because the full refund is guaranteed within the first 8 hours.
- Take photos of damage and of the shipping packaging right at delivery, because the shop asks for them.
- Customer service is open Monday to Friday, 8:30 AM to 8:00 PM Eastern time.
As of October 2026.