Kiven: delivery in Spain and the EU, 30-day returns and cashback
Kiven is a small Spanish online shop that acts as an official distributor of the UVEPEM hydrogen water bottle. It is based in Barcelona, offers its pages in Spanish and English and sends to Spain and other EU countries. Because the product is a personal-use device, the return rules are stricter than in a normal shop. This guide sums up the shipping and returns policies for readers in the EU and beyond.
Where Kiven delivers
The shipping policy lists Spain, including the mainland and the Balearic Islands, and the European Union. For other destinations you should write to [email protected] before ordering. The shop banner advertises free shipping to Europe, while the policy says that shipping costs are calculated during checkout and shown before you confirm. In some promotions the shop offers free shipping, which is then stated clearly in the shop. Trust the figure in your cart for the actual price.
Processing and delivery time
Orders are prepared in about 1 to 2 business days after the payment is confirmed. Delivery to mainland Spain then takes 24 to 72 working hours. For the Balearic Islands and the rest of the EU the shop gives 3 to 7 business days. Kiven works with specialised carriers and sends a confirmation email with tracking information once the order ships, where available. The times are estimates that carriers, holidays, busy periods or customs checks can stretch.
Make sure the delivery address is correct and complete. If the parcel is sent back because of a wrong address or because nobody was home repeatedly, you pay the reshipping.
Returns and the 14-day withdrawal
You have 30 calendar days from receipt to ask for a return. The product must be unused, with the hygiene and safety seal intact, with all accessories and manuals, in its original packaging, and you need proof of purchase. Write to [email protected] first, because returns sent without approval are not accepted. For hygiene reasons used or unsealed products are excluded unless they have a manufacturing defect. The same holds for the EU withdrawal right of 14 days: it does not apply to personal-use devices once unsealed.
If you withdraw, you pay the return postage. If the item is defective or the shop sent the wrong one, Kiven covers the return and the replacement. Report damage or a wrong item within 48 hours of delivery, with photos or videos. The shop does not exchange directly: you return the original, if eligible, and place a new order. Sale and liquidation items, gift cards, custom products and hazardous goods cannot be returned. Approved refunds go to the original payment method within 10 working days, and your bank may need more time.
| At a glance | Kiven |
|---|---|
| Delivery area | Spain and the EU |
| Shipping price | Calculated at checkout, free shipping in promotions |
| Delivery time | 24 to 72 hours in Spain, 3 to 7 days Balearics and EU |
| Returns | 30 days, unused with intact seal |
Using cashback
Open the Kiven page at daily cashback, where the current rate (10%) and the offers are listed with the date of the last check. Press the shop button, then order as usual. In your free account the cashback first shows as open and becomes confirmed once Kiven has reported the order. A refund reduces the cashback for the returned item.
Practical tips
- Inspect the parcel when it arrives and take photos of the box and the product before you open anything else, because damage reports have a 48-hour window.
- Do not break the seal unless you are sure you want to keep the device, since unsealed products cannot be returned.
- Look at the shipping line in the cart for your country, as the banner and the policy word the free shipping offer differently.
- Finish the order in one visit and keep other voucher or cashback tabs closed, because a later click can replace the first one.
As of October 2026.