Shopping at Hoymiles: delivery to eight countries, returns and cashback
Hoymiles sells plug-in micro inverters, home batteries, smart meters and accessories for balcony power plants. The European online shop at de.hoymiles.com ships from a German warehouse to eight countries. This guide lists what delivery costs per country, how long it takes, what the 30-day return and the price guarantee cover and how to collect cashback.
Countries Hoymiles delivers to
The shipping policy names Germany, Austria, Belgium, France, Italy, the Netherlands, Spain and Poland. The country selector shows euro prices for seven of them and Polish zloty for Poland. If your country is not on the list, contact customer service at [email protected] before you order to confirm availability. Parcels leave the German warehouse and are handed to local last-mile carriers across Europe.
Shipping cost and delivery time
| Country | Processing | Shipping |
|---|---|---|
| Germany | 2 to 3 working days | Free shipping, 3 to 5 working days |
| Austria, Belgium, France, Italy, Netherlands, Spain, Poland | 2 to 3 working days | Shipping fee shown at checkout, 3 to 7 working days |
Orders are processed only on working days, Monday to Friday, excluding German public holidays. During sales or product launches processing can take longer, and for pre-order items the product page gives the expected date. After dispatch the shop quotes 3 to 10 working days. These are estimates and not guaranteed. If the parcel has not arrived 15 working days after dispatch, write to the support address so an investigation can start. When you order several items they may arrive in separate shipments, each with its own confirmation email.
Returns, cancellation and refunds
You can cancel while the order has not shipped. Contact customer service within 12 hours of ordering, because after that the order moves into packing. On top of your statutory right of withdrawal, Hoymiles offers a voluntary 30-day return for undamaged goods without giving a reason, with a full refund. This does not apply to business customers or to large orders of more than 10 items. The goods must be unused and in the original packaging. Return shipping for a change of mind is paid by you, because of the size of the products. If you receive a wrong or defective item, contact the shop within 30 days with your name, order number and photos or video, and Hoymiles covers the return. Refunds go to the original payment method within 7 working days after the return has arrived and been checked.
Price guarantee and warranty
With the 30-day price guarantee, you can claim back the difference if the publicly displayed price of the same product in the official Hoymiles store is reduced within 30 days of your order. Only the price on the product page counts. The voluntary warranty runs 12 years for HiFlow micro inverters, 10 years for HiBattery storage and 2 years for meters and accessories. It applies only in the country of purchase, and your statutory warranty rights stay in place.
Payment
You can pay with American Express, Maestro, Mastercard, UnionPay or Visa, with Apple Pay, Google Pay or Shop Pay, or in installments with Klarna. Discount codes and gift cards are redeemed at checkout, and only one discount code works per order.
Cashback
Open the Hoymiles page at daily cashback. It shows the current cashback (1.5%), and current offers are listed there, which we check every day. Press the shop button and order in the same visit. In your free account the cashback shows as open and becomes confirmed once the shop has reported the order. A returned product reduces the cashback for it, and a code from another site can cost you the cashback.
As of October 2026.