Ordering Heivy collagen drinks: shipping, 30 day returns and cashback
Heivy is a US brand that sells liquid collagen drinks in small single-serve glass bottles, with a few capsule products next to them. The shop is built for American customers, so the useful questions for anyone else are short ones: what does shipping cost, how long do you have to return an order, and who do you write to when something is wrong. The shop pages answer some of that, and this guide says exactly which parts.
What the shop sells and how it comes
The main range is a set of five liquid formulas, each in a 1.69 oz bottle. According to the shop, an order of drinks comes with 10 twist-off bottles in the box, and its serving suggestion is one bottle a day. The bottles are made of glass that the shop calls fully recyclable. The product pages describe flavours as floral and fragrant with notes the shop names as jasmine, orange and apple. Like many supplement sellers, Heivy adds a notice that its statements have not been evaluated by the FDA and that the products are not intended to diagnose, treat, cure or prevent any disease.
Shipping
A banner on every page says free shipping in the US. That is the only shipping statement the shop makes on its pages: there is no country table, no delivery time and no price list for other destinations. If you live outside the United States, put the items in the cart, enter your address and read the shipping line before you pay. If the cart does not accept your country, a short email to the shop settles it before any money moves.
Returns within 30 days
The shop's return policy is short. If you are not satisfied with the product within 30 days, you email [email protected] and the team processes the return. The return page counts the 30 days from the day you receive the order, and the FAQ counts from the purchase. To be safe, count from the day you ordered. The FAQ adds that the shop considers about two months of daily use the time to judge a collagen product, but the refund window itself stays at 30 days.
Return postage, a return address and the refund timing are not described, so ask when you write. Mention your order number and the reason in the first email, and keep the shipping confirmation.
Payment
The shop lists American Express, Discover, Mastercard, Visa and PayPal. Cards and PayPal are all the shop names, so a buyer abroad should check at checkout that the card is accepted for a non-US address.
| At a glance | Heivy |
|---|---|
| Shipping | Free shipping in the US |
| Other countries | Not described, check the cart |
| Returns | 30 days, by email |
| Payment | Amex, Discover, Mastercard, Visa, PayPal |
| Contact | [email protected] |
Cashback with daily cashback
Open the Heivy page at daily cashback, where the current rate (2.5%) is shown. Press the shop button there, then add your drinks to the cart and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once Heivy has reported the order. If you send something back, the cashback for that item is deducted. A code from another site can replace our click and cost you the cashback, so keep other cashback and coupon pages closed. Current offers are listed on the shop page, and we check them daily.
As of October 2026.