Ordering from the Granville Island Pet Treatery: shipping to Canada and the USA, returns and cashback
The Granville Island Pet Treatery bakes dog and cat treats to order and also sells gift boxes and tins, toys and collars. The company is based in British Columbia, Canada, and its online shop ships to both Canada and the United States. Because the treats are baked fresh, the shipping and return rules differ from a normal webshop, so it is worth reading them before you order.
Where the shop delivers
The shipping page says: "We ship to Canada and the USA at flat rates." Those are the two countries the shop names. The site offers a Canadian dollar and a US dollar display, so check which currency the basket shows before you pay. If you live anywhere else, write to [email protected] before ordering and ask whether a parcel can reach you.
Orders for Canada are invoiced by The Granville Island Pet Treatery Corp. For orders outside Canada the invoice comes from The Granville Island Pet Treatery US Corp, and Canadian GST does not apply to those.
Shipping costs and how long it takes
Shipping is a flat rate by country: $10 to Canada and $20 to the USA. The shop does not list a free shipping threshold, so the flat rate is what the basket should show. The treats are baked fresh to order and shipped within 5 business days of the order being received. An order placed after 15:00 counts as received the next day, so the clock starts a day later.
The shop points out that it relies on a carrier for its delicate products, and that treats can occasionally arrive slightly damaged. If you get crushed or damaged treats, email [email protected] and describe what happened. If you would rather not have a parcel shipped, you can collect your order at the shop on Granville Island in Vancouver after arranging it by email.
| At a glance | Pet Treatery |
|---|---|
| Delivery countries | Canada and USA |
| Shipping rate | $10 shipping to Canada, $20 to the USA |
| Dispatch | Within 5 business days, baked to order |
| Edible goods | No returns |
| Exchange window | 45 days for gifts, clothing, accessories |
Returns and exchanges
For safety reasons the shop cannot accept returns of any edible goods, which means treats cannot be sent back, even if the dog is not interested. Gifts, clothing and accessories can be exchanged. Send the unused item back within 45 days and you receive an exchange or store credit. A receipt and the original packaging are required for every return and exchange.
If you are unhappy with a product for any reason, the shop asks you to email [email protected]. The page says it wants to find a way to make things right, so tell them what happened and attach photos if something arrived broken.
Using cashback
Open the Pet Treatery page at daily cashback, where the current rate (5%) and the offers are listed with the date they were last checked. Press the shop button, then shop and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once the shop has reported the order. If a returned or exchanged item is refunded, its share is deducted.
Practical tips
- Order before 15:00 so that the 5 business days start the same day, and plan ahead if the treats are a gift or a birthday.
- Start with a small order of a new treat, because edibles cannot be returned.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the cashback click.
- Close other cashback and voucher sites while you shop, since a later click can replace the first one.
As of October 2026.