Shopping at FOSSiBOT: shipping countries, delivery time, cancellation and returns
FOSSiBOT sells portable power stations, and the store also lists phones and tablets, with a separate Amazon store for those. A power station is a heavy, expensive purchase, so it is worth knowing in advance where the shop delivers, how long it takes and what happens if you want your money back.
Where FOSSiBOT delivers
The FAQ answers the question "Do you ship to my country?" with: the shop can ship to the U.S. mainland and Japan. P.O. boxes and military addresses (APO, FPO) cannot be delivered. Customs duties and taxes follow the rules of your government and postal office, and under the shop's shipment policy the customer pays them. The store has a country and region selector at the bottom of the page. If your country is not the United States or Japan, write to [email protected] before you order.
Processing and delivery time
The shipping policy defines the estimated delivery time as processing time plus transport time. Order processing usually takes about 2 to 7 business days, except for presale products. The FAQ gives a shorter figure for ordinary orders: processing of 1 to 2 business days and transport of 3 to 7 business days. The shop says the guide is for reference only, because holidays, customs and other factors can change it. After dispatch you get an email, and you can follow the parcel under Order Status.
Check the address carefully before and after you order, as late changes can cost extra fees. For large orders the shop may ask you to confirm your personal data to avoid credit card fraud, so keep your phone and email reachable.
| At a glance | FOSSiBOT |
|---|---|
| Ships to | U.S. mainland and Japan (FAQ) |
| Processing | 1 to 2 days (FAQ), up to 2 to 7 days (policy) |
| Transport | 3 to 7 business days |
| Money-back guarantee | 30 days, you pay shipping both ways |
| Payment | PayPal, cards, Klarna |
Payment
The shop accepts PayPal, credit and debit cards and Klarna pay later. The FAQ lists Visa, Mastercard, Maestro, JCB, American Express, Diners Club and Discover. With PayPal you are redirected to PayPal to complete the transaction. Other payment methods are not accepted.
Cancelling and money-back guarantee
To cancel or change an order, email support within 24 hours after placing it. The shop explains that it pays a platform fee on the order amount, so for cancelled orders 5% of the order amount will be deducted from the refund. Once the order has shipped it cannot be cancelled, and express orders cannot be cancelled at all.
There is also a 30-day money-back guarantee. If you are unsatisfied and there is no quality issue, you can request a refund within 30 days of purchase after returning the item complete, unused and in its original packaging. You pay the shipping costs both ways, and they are deducted from the refund. You first ask customer service for an RMA number and the return address. Refunds are processed within 14 business days after the warehouse receives the item. Sale items have a shorter window of 7 days, according to the FAQ.
If the product is lost, damaged, wrong or incomplete, contact customer service as soon as possible with photos or videos. Claims for a parcel shown as delivered must be reported within 30 days from the shipment date. Return and refund rules apply only to purchases from the official FOSSiBOT store. If you bought from a reseller, ask that seller.
Cashback at FOSSiBOT
Open the FOSSiBOT page at daily cashback. It shows the current cashback (up to 5%) and the offers we check every day. Press the shop button, then shop and pay as usual. In your free account the cashback shows as open and becomes confirmed once FOSSiBOT has reported the order. A cancelled or returned order reduces the cashback. A code from another site can cost you the cashback, so finish the order in the same visit.
As of October 2026