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Guides

Shopping at EXG Pro: UK shipping, EU delivery and return rules

· 2026-10-13

EXG Pro makes officially licensed collectibles: Cable Guys, which hold a phone, controller or tablet and tidy the cable, plus Peekos blind box figures. The UK shop at uk.exgpro.com is where most of the delivery detail sits. Its delivery page and its FAQ do not say exactly the same thing in every place, so this guide points out where to double check at checkout.

UK shipping and delivery time

Standard shipping within the United Kingdom costs £1.99 and arrives in 2 to 5 business days. Priority shipping costs £4.99 and arrives in 1 to 3 business days. If an order mixes pre-order and in-stock items, the shop ships them separately when each becomes available. Once the parcel is dispatched you get a tracking email, and if none arrives within 2 business days of ordering, check your spam folder or write to the shop.

Outside the UK

The delivery page says shipping to the USA is coming soon, with a standard rate of $9.99 and 4 to 8 business days listed, and it points US customers to the Amazon store and trusted stockists. For Europe, Canada, South America and the rest of the world, it also says shipping is coming soon. The FAQ, in contrast, says the shop delivers to addresses in the UK and the EU, including Germany and France, with EU orders arriving in 5 to 10 business days depending on country and customs. It sends US customers to a separate US store. The country selector offers the United Kingdom, Germany and France with their currencies. Check the shipping options at checkout for your country before you pay.

Returns and refunds

The delivery page sets this process: tell the shop within 14 days of delivery that you want to return an item, then you have another 14 days to send it back. A prepaid return is requested through the returns form. Items must be unused, in original packaging and resalable, or they go back to you. Returns apply only to purchases made directly from EXG Pro, not to items bought from other retailers. The FAQ describes a 30 day window from delivery, so keep the earlier date in mind and ask the shop if you are close to the limit.

Refunds go to the original payment method, and you get a confirmation email. The delivery page quotes up to 28 business days after the shop receives your return, while the FAQ says 5 to 7 business days after inspection. Opened Peekos cannot be returned unless faulty. If an item arrives damaged or something is missing, email [email protected] within 7 days with photos of the item and the packaging.

Payment

The FAQ lists Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. Klarna is offered where you are eligible. The shop says it stores no card details on its servers.

At a glanceEXG Pro UK
StandardShipping £1.99, 2 to 5 business days
PriorityShipping £4.99, 1 to 3 business days
Return notice14 days, then 14 days to send
Damage reportWithin 7 days, with photos

Using cashback

Open the EXG Pro page at daily cashback, where the current rate (1.5%) and the latest offers are listed, and press the shop button. Then shop and pay as usual. The cashback shows as pending in your free account and becomes confirmed once EXG Pro has reported the order. A returned item reduces the amount, and a code from another site can cost you the cashback.

Practical tips

  • Choose Priority shipping only if you need the order within three days, since standard shipping is £3 cheaper.
  • Pre-order items ship on their own, so a mixed basket means two parcels.
  • Keep Peekos sealed until you are sure, because opened boxes are not returnable.

As of October 2026.

Frequently asked questions

How much is shipping at EXG Pro in the UK?
Standard shipping costs £1.99 and Priority shipping costs £4.99.
How long does UK delivery take?
Standard takes 2 to 5 business days and Priority 1 to 3 business days, according to the delivery page.
Does EXG Pro deliver to Germany and the rest of the EU?
The FAQ says it delivers to the UK and EU, including Germany and France, in 5 to 10 business days. The delivery page says Europe is coming soon, so check the options at checkout.
Does EXG Pro ship to the USA?
The shop points US customers to a separate US store at us.exgpro.com, and to Amazon and stockists.
How long do I have to return an item?
The delivery page gives 14 days to notify the shop plus 14 days to send it back. The FAQ mentions 30 days from delivery.
What condition must a return be in?
Unused, in original packaging and resalable. Opened Peekos cannot be returned unless faulty.
Can I return items bought elsewhere?
No. Returns only apply to purchases made directly from EXG Pro.
How long does a refund take?
The delivery page says up to 28 business days after receipt, the FAQ says 5 to 7 business days after inspection.
What if my order arrives damaged?
Email [email protected] within 7 days with your order number and photos of the item and packaging.
Which payment methods does EXG Pro accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, plus Klarna if you are eligible.
How can I track my order?
After dispatch you get a shipping email with a tracking number and a link.
Are there coupons for EXG Pro?
Current offers are listed on the EXG Pro page at daily cashback, and we check them daily.
What happens to my cashback if I return something?
The cashback is pending first and confirmed after the shop reports the order. A return reduces it, and a code from another site can cost you the cashback.