Eveline Cosmetics online store: delivery countries, returns and cashback
Eveline Cosmetics is a Polish cosmetics brand with an international online store at evelinecosmetics.com. The store sells make-up, face care, nail care and cleansing products, and it delivers to 27 countries. This guide is written for buyers in the UK, the US and other countries outside the list, so you can see quickly where the store ships, what the delivery costs, and how a return works.
Which countries the store delivers to
Orders placed in the international store can be delivered to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Ukraine. The shipping policy asks you to choose your delivery country before shopping, because currency, availability, prices and delivery options depend on it. Orders for delivery within Poland may be redirected to the Polish Eveline Cosmetics store. The list contains no UK or US address, so a UK or US buyer needs a delivery address in one of these countries.
| Topic | What the shop says |
|---|---|
| Delivery countries | 27, mostly EU plus Ukraine |
| Courier shipping cost | Shipping from 4.99 euro up to 17.99 euro by country |
| Free shipping | Free shipping from 39 euro for registered users |
| Delivery time | About 2 to 5 business days after dispatch |
| Return window | 14 days from receipt |
| Maximum order weight | 20 kg |
Shipping costs and carriers
Depending on the destination, parcels travel with DPD International, DHL, InPost parcel lockers or ParcelPoint, or Packeta courier. Not every method exists in every country, and the checkout shows the options after you enter your address. The FAQ says courier shipping costs from 4.99 euro up to 17.99 euro depending on the country, and some countries also offer cash on delivery from 7.49 euro to 16.99 euro. For registered users the FAQ promises free shipping from 39 euro. The shop can run temporary free-shipping promotions, and it says the price shown in the checkout is the one that counts for your order.
Delivery time, tracking and customs
The average delivery time is about 2 to 5 business days from dispatch. Holidays, bad weather and border procedures can add time. The shop says an order should arrive within 30 days of being placed. You get a shipment confirmation by email with a link to track the parcel on the carrier's site. A single order may weigh at most 20 kg. Couriers make up to two delivery attempts, and parcels at a pickup point or locker have to be collected within the carrier's period or they go back to the seller. For destinations with customs clearance you may owe duties or import taxes.
Returns and complaints
You can return products within 14 days of receiving the parcel. They need the original packaging and protection and must show no signs of use. Send an email to [email protected] with a copy of the return form and confirmation that you posted the package. If you return the whole order, the shop refunds the products and the delivery cost. For a partial return you only get the money for the returned products. The shop takes 14 days to process a return or a complaint after it receives the parcel. For a defective product, email the order number, a description and a photo.
Payment
Payment goes through PayPal or Adyen. Adyen covers Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna, iDEAL, Bancontact and eps. Cash on delivery exists only for shipping addresses in Bulgaria, Croatia, Czechia, Hungary, Greece, Romania and Slovakia.
Cashback with Eveline Cosmetics
Open the Eveline Cosmetics page at daily cashback, which shows the current cashback (4%). Press the shop button and shop as usual. In your free account the cashback is listed as open and becomes confirmed once the shop has reported the order. If you return a product, that item is deducted. A code from another site can cost you the cashback, so keep other voucher and cashback sites closed.
As of October 2026.