Buying an EINSTAR 3D scanner: regional stores, shipping, customs, returns and cashback
EINSTAR makes handheld 3D scanners and is a brand of Shining 3D. The website einstar.com does not work as one single store. It sends you to regional stores, and each of them ships only to its own area. Before you order, you therefore need to know which store is yours, what shipping costs for your country and who pays customs. This guide follows the shop's shipping, return, warranty and payment policies, with the international rules first.
Which regional store ships to you
The shipping policy says that items must be ordered from the site designated for your region, and orders placed outside a store's supported region are not processed or shipped. The policy describes four of them:
- us.einstar.com ships within the United States only and dispatches from California.
- eu.einstar.com ships to Europe excluding the United Kingdom and dispatches from Stuttgart, Germany.
- uk.einstar.com ships to the United Kingdom only and also dispatches from Stuttgart.
- global.einstar.com covers all countries not served by the US, EU or UK stores and dispatches from Hangzhou, China.
The official store list also names Canada, Germany and Japan stores, and the return policy adds an Australian one. Use the store of your own country or region.
Shipping costs by region
The shipping policy contains a table of fees. Shipping to the USA and to Germany is listed at 0 for accessories and 3D scanners, with a transit time of 3 to 7 business days. For the other regions the table gives ranges:
- United Kingdom: shipping 20 to 30 EUR
- Europe, for example France: shipping 18 to 90 EUR
- Canada: shipping 50 to 100 USD
- Australia: shipping 45 to 75 USD
- Japan: shipping 30 to 50 USD
- South America, for example Brazil: shipping 50 to 150 USD
- Other regions: shipping 50 to 330 USD
These are ranges. The final shipping figure depends on your order and destination, and checkout shows it.
Processing time, carriers and customs
Orders are processed within 1 to 3 business days. Transit usually takes 3 to 7 business days, and the shop gives an estimated total of 4 to 10 business days depending on location. Remote areas can add 1 to 3 days. Nothing ships or arrives on weekends or public holidays. Carriers named are DHL, FedEx, UPS and ePacket, and you get a confirmation email with tracking numbers once the parcel is on its way.
For orders through the global and UK stores, customs duties, taxes and fees are paid by the recipient, and the shop cannot predict them. In the US, sales tax is collected for shipments to California and Florida, and buyers elsewhere handle their own state taxes. Business customers with an EU VAT number can request VAT exemption at checkout.
| At a glance | EINSTAR |
|---|---|
| Processing | 1 to 3 business days |
| Delivery estimate | 4 to 10 business days |
| USA and Germany | Free shipping for scanners and accessories |
| Returns | 14 business days from receipt |
| Warranty | 1 year standard, up to 3 years extended |
Returns, cancellation and warranty
You have 14 business days from receipt to ask for a return. The item has to be unused, in the original packaging and without signs of damage, with all accessories. Contact the shop by email with your order number, account email, model, serial number, the reason and photos of the device and packaging. The shop answers within 3 business days. You send the product within 5 business days after the confirmation, and the refund follows within 5 business days after inspection. If a change of mind is the reason, you pay the return shipping. If the shop made an error, you do not. A full refund on cancellation is possible within 24 hours of ordering, as long as the order has not shipped.
The standard warranty runs one year and can be extended to a maximum of three. A scanner found damaged within 14 days of arrival qualifies for a dead on arrival replacement.
Payment
Payments run through Shopify Payments and Airwallex. Accepted are major cards (Visa, Mastercard, American Express and others), Apple Pay, Google Pay, Shop Pay and PayPal, plus instalment services such as Klarna in some countries. Transaction fees are not charged by the shop, but PayPal or Klarna may add their own fees.
Using cashback
Open the EINSTAR page at daily cashback, where the current rate (up to 5%) and the offers we check every day are listed. Press the shop button there, then choose your scanner and pay as usual. In your free account the cashback shows as open and becomes confirmed once EINSTAR has reported the order, normally after the return window. A returned device reduces the amount.
As of October 2026. The shop can change its terms, so check the details at checkout.