Shopping at Cerqular: seller shipping, duties and 30-day returns
Cerqular is a marketplace for sustainable brands with its base in Los Angeles. It does not keep stock itself, so almost everything about delivery and returns depends on the brand you buy from. That is worth knowing before you fill a basket, especially if you order from outside the United States.
Who ships your order
Every item leaves the warehouse of the individual seller. If your basket holds products from three brands, you get three parcels, each sent on its own. Each seller sets its own shipping terms and prices, and the policy sits on the seller's storefront page on Cerqular.
The shop advertises free shipping and returns with an asterisk. Its small print excludes products over USD 500, gift cards and the optional Green Shipping Protection. Orders ship on business days, Monday to Friday. Parcels cannot go to P.O. boxes, and APO or FPO addresses need extra processing time after the parcel reaches the military post office. Cerqular suggests Route+ insurance at checkout if you want your order protected in transit.
Ordering from outside the US
Cerqular says it offers worldwide shipping, and the free shipping offer is stated to apply to international orders as well. Delivery dates are estimates. For consumers in the EU and the UK, the shop adds that delivery happens within 30 days after it accepts the order, and that statutory rights stay untouched.
Taxes are the part to plan for. VAT and import duties are your responsibility unless a seller's storefront says otherwise. They are collected at delivery through the courier, and the parcel is only handed over once they are paid. For questions about customs, the shop points to [email protected]. The site also lets you switch the display currency from a long list, and the cart shows the final total before you pay.
Returns and refunds
A return has to be postmarked within 30 days of the purchase date. The item must be new and unused, with all tags and labels attached. You write to [email protected] to get a return merchandise authorization number, pack the item in its original packaging with your proof of purchase and send it to the address you are given. Because Cerqular is a marketplace, you may also be asked to contact the seller through the Ask a Question tool. Return shipping is paid by you, and the shop recommends a tracked service.
Once the parcel is back and inspected, plan on at least 14 days for the refund to be processed, then one or two billing cycles before it appears on a card statement. Some categories cannot be returned at all: groceries, gift cards, underwear and other intimate wear, earrings and other pierced jewelry, supplements, personal care and sanitary products, pet food, and worn or damaged items. Defective or damaged goods are handled separately; write to the shop and ask for a refund or exchange.
| At a glance | Cerqular |
|---|---|
| Shipping | Set by each seller, free shipping offer with exceptions |
| Delivery abroad | Worldwide, duties and VAT paid by you |
| Return window | 30 days from purchase, postmarked |
| Return postage | Paid by the customer |
| Refund processing | At least 14 days after receipt |
Using cashback
Open the Cerqular page at daily cashback, where you see the current rate (4%) and the offers with the date we last checked them. Press the shop button, then browse and pay as usual. In your free account the cashback appears as open and turns confirmed once Cerqular has reported the order. If you return an item, the share for that item is deducted.
Practical tips
- Look at the seller's storefront before you pay. Its shipping and return rules apply, not a general Cerqular rule.
- Keep your order in one session and pause your ad blocker, otherwise the click that tracks your cashback can get lost.
- If you buy from several brands, expect separate parcels and keep each tracking number.
- Do not use a voucher site or another cashback tab at the same time, since a later click can replace the first one.
As of October 2026.