Ordering from Carplug: shipping fees, delivery times and 14-day returns
Carplug sells charging stations, cables and accessories for electric cars from an online shop run out of Belgium, with France as its main market. The delivery page quotes prices excluding VAT. This guide explains what you pay to have a wallbox delivered to France, elsewhere in Europe or overseas, and what the return rules look like.
Shipping costs and delivery times
When a product is in stock, Carplug ships within 24 to 48 hours after payment. Parcels travel by UPS Express or Chronopost, with tracking and a signature on receipt, and the tracking link is emailed once the order leaves. The shipping fee covers preparation, packaging and postage. The delivery page gives these options:
| Destination | Delivery time | Shipping fee excl. VAT |
|---|---|---|
| Mainland France, standard | 72 hours | Shipping 12.25 EUR |
| Mainland France, express | 48 hours | Shipping 16.58 EUR |
| Rest of Europe | 2 to 5 days | Shipping 16.58 EUR |
| World and French overseas territories | About 7 days | Shipping depends on weight |
The shop sets prices both with and without VAT, and you can switch between the professional view (excluding VAT) and the private view (including VAT) at the top of the page. The shipping rates above are the excluding-VAT figures. Carplug also explains that UPS delivers in 48 working hours in France and Belgium for orders placed before 11:00, and that deliveries happen during office hours from Monday to Friday. Have the parcel sent to your workplace or make sure someone is home.
Which countries
The delivery page names mainland France, Europe as a whole and the world including the overseas territories. It does not list each country separately, so confirm your address in the basket before you pay. The shop has its premises in Zellik, near Brussels, and answers phones in both France and Belgium.
Checking your delivery and returns
Carplug asks you to check the reference, the quantity and the state of the parcels and the products on receipt. If something is damaged or missing, contact customer service, who explain the next step. You can withdraw or return goods within 14 days after receiving the order, as long as the products are new and unopened. Call customer service or write to [email protected] and you receive the return procedure by email.
The help pages go into more detail. Within 14 days of receipt you can report a broken product, a wrong product, a wrongly ordered product or dissatisfaction with quality. For broken or wrong items, customer service sends a UPS return slip. If you ordered the wrong product yourself, the return costs are yours. Returned items must be new, intact and complete in the original packaging, protected for transport. Refunds go back to the card or PayPal account that paid, never to a different one.
Payment
You can pay by Visa, MasterCard or Carte Bleue, by PayPal, or by bank transfer. After an order with transfer you receive the bank details by email, and the shop ships within 48 hours after it receives the payment. Card payments run through CIC Monetico.
Using cashback
The Carplug page at daily cashback shows the current rate (up to 2.25%) and the offers with the date we last checked them. Use the shop button, then order as usual. In your free account the cashback appears as open and becomes confirmed once Carplug has reported the order. A returned product reduces it.
Tips before you order
- Decide whether you want the private view with VAT included or the professional view, because the shipping fee changes with it.
- For a parcel that needs a signature, choose an address where someone is present on weekdays.
- Bank transfer delays dispatch until the payment arrives, so a card or PayPal is quicker.
- Keep other voucher and cashback tabs closed during the order.
As of October 2026.