Shopping at AURASSEL: US shipping, duties, replacements and cashback
AURASSEL sells tableware such as plates and bowls, many of them handcrafted and hand-painted. The shop delivers only within the United States, so this guide is for buyers with a US address. It covers shipping, import costs, the replacement and refund rules, and how cashback works.
Shipping within the US
The shipping policy says the shop currently ships exclusively to the United States. Orders are processed within 1 to 7 business days after the confirmation email. Print-on-demand or personalised products can need extra processing time, which is stated on the product page. Standard shipping is free on orders of $120 or more. Below that, the shipping fee is calculated at checkout.
| Item | Detail |
|---|---|
| Delivers to | United States only |
| Free shipping | Standard shipping on orders of $120 or more |
| Processing | 1 to 7 business days |
| Transit time | 4 to 14 business days after dispatch |
| Replacement or refund | within 30 days for defects |
How long delivery takes
The estimated transit time is 4 to 14 business days, counted from the day of shipping rather than the day of the order. The shop adds that 92% of its US orders arrive within 4 to 9 days according to its past data, but local carrier delays and severe weather can slow a parcel. When the order ships, you get an email with a tracking number, and the tracking can take 48 hours to appear in the carrier's system. If nothing has arrived 12 days after that shipping email, write to [email protected] with your name and order number.
Customs, duties and taxes
AURASSEL uses all-inclusive pricing. The shop says the price at checkout is the final price and that it handles the import customs, duties and local taxes for entry into the United States, so nothing is collected when the parcel arrives.
Returns, replacements and cancellations
Items are dispatched directly from overseas fulfilment centers, and many are made or printed to order. The shop therefore does not take physical returns or exchanges for subjective reasons such as changing your mind, ordering by mistake, picking the wrong size or not liking the product. If an item arrives damaged, defective or wrong, you have 30 days after receiving it to ask for a replacement or a full refund. Email [email protected] with your order number, clear photos of the problem and a photo of the shipping label on the package. You do not need to send the item back. Minor variations in color and texture are normal for hand-painted pieces and do not count as defects.
Refunds go to the original payment method within 10 business days of approval, and your bank may need additional time. Cancellations are only possible before the order enters production or fulfilment, so contact the shop right away.
Cashback at AURASSEL
Open the AURASSEL page at daily cashback, where the current rate (4%) and the offers are listed, and we check them every day. Press the shop button, then order as usual. In your free account the cashback shows as open and turns confirmed once AURASSEL has reported the order. A refund deducts the cashback for it.
As of October 2026.