Buying from Altas Strength: US-only freight delivery, returns and cashback
Altas Strength sells home gym equipment: Smith machines, power cages, cable machines, benches and accessories. These are heavy items, so freight delivery, curbside drop-off and the short return window matter more than the product page suggests. This guide sums up what the shop's FAQ and policy pages say before you order.
Where Altas Strength delivers
The shop ships to the contiguous United States. It does not list other countries. If you live outside the US, you cannot expect delivery to your address, and the shop's own wording is that standard shipping goes to the mainland US.
The page lists Hawaii, Alaska, Martha's Vineyard, Nantucket and Puerto Rico as rural areas. Orders there may carry additional shipping charges depending on size and weight, and a sales associate contacts you to arrange delivery and the total. The same page also says delivery is limited to the 48 contiguous states, so ask before ordering to one of these places.
Shipping costs and free shipping
The banner on the site says shipping is free on orders over $1,200 and is applied automatically at checkout. Below that, you get the cost by adding the item to the cart and entering your state and zip code in the shipping estimate calculator. Because the machines are bulky, the price depends on the item.
Processing and delivery time
Orders are processed within 0 to 2 business days, and orders placed after 5:00 PM EST start the next business day. The shipping policy puts transit at 3 to 7 business days. The FAQ says orders usually leave within 3 to 5 days and transit takes about 7 to 10 business days, so plan for the longer end.
Items over 150 lbs (68 kg) go by common freight carrier. They ship weekly, and the shop asks you to allow 10 to 15 business days for arrival. All large freight deliveries are curbside only: the driver does not carry the machine into your home. The carrier calls to make an appointment, and someone has to be there to accept and sign. After the first contact from the freight company, daily storage charges start at 48 hours if the delivery has not happened, and those are paid by the customer.
| Item | What the shop says |
|---|---|
| Delivery area | Contiguous United States |
| Free shipping | Orders over $1,200 ship free |
| Processing | 0 to 2 business days |
| Transit | 3 to 7 business days, freight 10 to 15 |
| Return request | Within 7 days of delivery |
Returns, cancellations and warranty
The shop allows return or replacement within 7 days of delivery. Damaged or defective goods have to be reported by email within 48 hours of delivery. The product must come back unassembled, in its original condition, with invoice, product guide, accessories and the original manufacturer's box. You pay the return shipping. No refund or replacement is given for a wrong address entered in the order. Products marked as final sale cannot be refunded or exchanged.
The reasons the policy recognises are damaged or defective goods, goods that differ from the website description, the wrong item, colour, size or quantity, and missing parts. A cancelled order costs a non-refundable card transaction fee of 5%, which the shop keeps, and the same applies to pre-orders.
For the warranty, the FAQ says Smith machines usually cover manufacturing defects and sends you to the product documentation. There is also a separate Product Warranty page on the site.
Contact
If a product arrives damaged, call +(1) 905-604-6678 straight away, as the FAQ asks. The email address for damage reports is on the Contact page of the shop.
Using cashback
Open the Altas Strength page at daily cashback, where the current rate is shown (5%). Press the shop button, then shop and pay as usual. In your free account the cashback shows as open and becomes confirmed after the shop has reported the order. A returned item reduces the cashback for it. A click on another cashback or voucher site in the same visit can replace the first one.
Practical tips
- Measure the doorway and the room before ordering, because freight stops at the curb.
- Be at home on the appointment day and check the box for damage before you sign.
- Report problems within 48 hours.
- Do not assemble anything you might want to send back.
As of October 2026. The shop can change its policies, so the checkout and the policy pages are what count.