Alljoy massagers: free shipping, excluded areas, 30-day returns and warranty
Alljoy sells massagers: massage guns, eye massagers, heated leg massagers and heating pads. The home page advertises free shipping worldwide, and the shipping and returns page adds the rules around it. This guide covers what the shop says about delivery, the areas it cannot serve, the 30-day return window and the warranty.
Free shipping worldwide, with exceptions
"Free Shipping Worldwide" is the headline on alljoy.com. The shipping page shows a table with rows for the United States, Australia, the United Kingdom and one shared row for Germany, Italy, Spain and France. Look there for the current time and fee for your country. The shop's cart also has a shipping calculator with a long country list that includes Germany, Austria and Switzerland, so the cart tells you what your address gets.
Because of carrier limits, Alljoy temporarily cannot deliver to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, the Northern Mariana Islands, the Marshall Islands, Palau and the military address codes AA, AE and AP. The shop apologises and says it is working with logistics partners to widen its reach.
Processing and tracking
Most orders ship within 48 hours after payment is processed. When the parcel is on its way you receive a tracking number. Delivery times in the shop's table are counted in calendar days and serve as a guide. Natural disasters, bad weather, public holidays and similar events can slow a parcel.
| At a glance | Alljoy |
|---|---|
| Shipping | Free, worldwide per the home page |
| Processing | Most orders within 48 hours |
| Returns | 30 days from the purchase date |
| Warranty | 12 months, 24 for VIP customers |
Returns and exchanges
Alljoy accepts returns and exchanges within 30 days of the original purchase date. After that the shop cannot take anything back. Items must come back in their original condition. Deductions can apply for normal wear, damage from wrong use or assembly, missing parts and accidents, and the shop makes the final decision on every return.
Who pays depends on the reason. For a quality problem, a defect or a fault, Alljoy covers return shipping and any restocking fee. For personal reasons such as a change of mind, a wrong address or damage by the user, you pay the return shipping plus a restocking fee of 15 percent of the item price.
Warranty
The warranty page promises that the product is free from defects in materials and workmanship under normal home use for 12 months from the purchase date. VIP customers get 24 months. The warranty belongs to the original private buyer and cannot be passed on. Claims must be filed within the warranty period.
Practical tips before you order
- Keep the box, the manual and every accessory until you have decided to keep the device, since returns must arrive in original condition.
- The 30 days count from the purchase date, not from delivery. If your parcel travels for a week or two, you have that much less time to test the device.
- Decide quickly whether a return is about quality or about taste. The reason decides who pays return shipping and whether a restocking fee applies.
- Finish the order in one visit and keep other cashback or voucher sites closed, since a later click can replace the first one.
Cashback at Alljoy
Open the Alljoy page at daily cashback, check the current rate (up to 9%) and press the shop button. Place your order in the same visit. In your free account the cashback shows as open and becomes confirmed once Alljoy has reported the order. A returned device reduces the cashback.
As of October 2026.