Aerolite Germany: delivery, 30-day returns, warranty and cashback
Aerolite sells cabin bags, large suitcases and trunks, with a focus on hand luggage sized for airline limits. This guide is about the German shop, aeroliteluggage.de. If you live in the UK, the US or anywhere outside Germany, the first thing to know is that this store delivers inside Germany only. Everything below is what the shop's delivery, return and FAQ pages say.
Delivery: Germany only
The shop writes that it offers fast and reliable delivery within Germany. Orders ship from a German warehouse in Wunstorf run by the logistics partner Spreetail Germany, and parcels travel with DHL or an equivalent carrier. No other country is listed, so a delivery address outside Germany is not covered by these rules.
- Standard delivery is free shipping.
- Orders are usually processed within 24 hours of payment, so the handling time is 0 to 1 working day.
- Transit takes 2 to 3 working days.
You get an email as soon as the order is on its way. The shop uses a service with tracking and proof of delivery, so some parcels need a signature and someone has to be at home. If you are out, the courier may leave the parcel with a neighbour or try again. After three failed attempts the parcel goes back to Aerolite, which then contacts you. If a parcel is late, write to [email protected].
Returns and withdrawal
Aerolite gives you a voluntary 30-day return right from receipt, on top of the statutory 14-day withdrawal period under German law. To withdraw you tell the shop in a clear statement, for example by email, and the model withdrawal form is optional.
- Defect, transport damage or function problem: Aerolite pays the return postage in full and sends you a prepaid return label by email.
- Changed your mind: you pay the return postage yourself.
- Refund: within 7 working days once the return has arrived and been checked. Your bank can add a few days before you see it.
Returns go to the German logistics centre in Wunstorf, and only after the customer service has confirmed them. Exchanges are not offered: you return the item for a refund and order the other one again. The right of withdrawal does not apply to custom-made goods or sealed items that cannot be returned for hygiene reasons once opened.
Warranty and airline damage
Aerolite gives a manufacturer warranty of 5 to 10 years depending on the model; the exact term is on each product page, and it comes on top of your statutory rights. If an airline damages your case, report it at the airport and ask for a PIR report (Property Irregularity Report), because the warranty only covers production defects.
Payment and contact
The shop accepts all common credit and debit cards, plus PayPal, Google Pay and Apple Pay. Customer service is reachable by email, through the contact form and by phone on +44 208 051 3000, Monday to Friday from 10:00 to 17:00. The team replies within 24 working hours.
| At a glance | Aerolite DE |
|---|---|
| Delivers to | Germany only |
| Standard shipping | Free shipping |
| Transit time | 2 to 3 working days |
| Return window | 30 days voluntary, 14 days statutory |
| Exchanges | Not offered |
Cashback
Open the Aerolite page at daily cashback, where current offers are listed and checked every day, and the cashback rate is 1.5%. Press the shop button, then shop and pay as normal. In your free account the cashback shows as open and turns confirmed once Aerolite has reported the order. A returned product reduces the amount for that item.
As of October 2026