Buying from 3DMakerpro: shipping by country, returns and cashback
3DMakerpro sells handheld 3D scanners, LiDAR scanners, turntables, scanning spray and software through its official store at store.3dmakerpro.com. The shop ships from several regional warehouses and publishes a fee table by country. This guide walks through where it delivers, what shipping costs, how returns work and how to earn cashback on an order.
Which countries 3DMakerpro ships to
The shipping policy lists these destinations with their own warehouse and fee: the United States and Canada, 25 European countries (Andorra, Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland), the United Kingdom, Japan, Malaysia, Singapore, Taiwan, Thailand, South Korea, Hong Kong, Macao, Australia and New Zealand. Other countries are not in the table. The shop says they take longer and may carry extra fees, so ask support before ordering there.
Shipping costs by region
Fees depend on the order value in the local currency, and the final amount is shown at checkout before you pay.
| Region | Shipping fee | Free shipping from |
|---|---|---|
| United States, Canada | 6.99 USD shipping | Free shipping above 150 USD |
| Europe (list above) | 10.99 EUR shipping | Free shipping above 140 EUR |
| United Kingdom | 9.99 GBP shipping | Free shipping above 120 GBP |
| Japan, Malaysia, Singapore, Taiwan, Thailand, South Korea | 9.99 USD shipping | Free shipping above 150 USD |
| Australia | 20 AUD shipping | Free shipping above 250 AUD |
| New Zealand | 20 NZD shipping | Free shipping above 250 NZD |
The fee applies to orders up to the threshold. Anything above it ships free. Remote locations can cost more and take longer. If the system flags your address as remote, the shop may email you the extra amount.
Delivery times and warehouses
Orders are processed within 1 to 2 business days, not counting weekends and holidays, and you get a shipping email afterwards. The shop ships from the nearest warehouse by default and may use another one if an item is out of stock. The policy gives these estimates:
- United States and Canada: 3 to 5 days, or 7 to 14 days from the China warehouse
- Europe: 3 to 7 days from the German warehouse, or 5 to 14 days from China
- Japan, Malaysia, Singapore, Taiwan, Thailand, South Korea: 3 to 7 days with DHL, 10 to 15 days with other carriers
- Hong Kong and Macao: 3 to 7 days from the China warehouse
- Australia: 5 to 7 days, or 5 to 14 days from China
Pre-order products are not included in these timescales. A P.O. box is generally not accepted as a delivery address. Carriers named are DHL, FedEx and SF Express, and you can follow a parcel through the Order Tracker.
Customs and import duties
The shop points out that every country has its own import duty and tax rules and that customers often pay no tax. For details about your country, email [email protected] before you order.
Returns, refunds and warranty
Refund requests are possible within 14 calendar days of receiving the product if it has a manufacturing defect, differs from the description, was damaged in transit and reported on delivery, or arrived with missing accessories. The shop adds that the exact period can vary with local law. Scanning spray and other consumables cannot be returned without a valid reason, and virtual products are final sale.
Refunds go back to the original payment method and take about 7 to 14 business days, sometimes up to 30, depending on the bank. The shop only refunds orders placed at its own official store, not at third-party sellers. If you send something back for personal reasons, the shipping costs are yours. Warranty cases start with an email to [email protected]. Products come with a limited warranty, and the length differs by model.
Payment
You can pay with Visa, MasterCard, American Express, PayPal and Visa Electron. PayPal also works without a PayPal account through the debit or credit card option.
Cashback at 3DMakerpro
Open the 3DMakerpro page at daily cashback, where the current rate (5%) is shown together with the offers we check every day. Press the shop button, then shop and pay as usual. In your free account the cashback appears as open and becomes confirmed after 3DMakerpro has reported the order. If you return an item, the cashback for it is deducted. Keep other cashback or coupon sites closed while you shop, because a later click or a foreign code can cost you the cashback.
As of October 2026