Natkina jewellery: free tracked shipping, delivery zones and 14-day returns
Natkina is a jewellery brand founded in 2011 in Montreux, Switzerland. Its collections of 925 silver with hand-cut cubic zirconia, plus some gold pieces, are sold directly through the web shop. For buyers abroad the useful part is the shipping policy, which names four delivery zones and a 14-day return window.
Where Natkina ships and what it costs
The shipping policy promises free tracked shipping on every order and lists four zones with their delivery times:
- Switzerland: tracked shipping, 3 to 5 business days, free for all orders.
- Europe: tracked shipping, 6 to 12 business days, free for all orders.
- USA: tracked shipping, 7 to 10 business days, free for all orders.
- Worldwide: tracked shipping, 7 to 10 business days, free for all orders.
The country selector at the bottom of the page lets you switch to your own country, and prices are then shown in that country's currency, for example EUR for Germany and Austria, CHF for Switzerland, GBP for the United Kingdom and USD for the United States. The shop is available in English, German, French, Russian, Ukrainian, Italian, Polish and Spanish.
Processing and tracking
Natkina aims to prepare every order within 24 business hours of confirmation. Personalised pieces are the exception, and the preparation time for them is shown during purchase. In busy periods such as Black Friday or Christmas the preparation can take a little longer. Each parcel leaves with a tracking number, which the shop sends you as soon as the shipping label has been created.
Returns and exchanges
You can return or exchange an unused item within 14 days of receiving it. Start by contacting customer service through the website chat, by email or by phone, and the shop sends you a return label. A few conditions apply:
- Contact customer service first, because returns without prior contact are not accepted.
- The item must be in its original condition, with no scratches or signs of use, and not resized or damaged.
- Use a shipping method with tracking, otherwise the return is not processed.
- Promotional gifts have to go back with the order, or their retail price is deducted from the refund.
- Send the parcel to the address printed on your package.
Personalised items cannot be refunded, and neither can pieces without their jewellery tags or items that were worn, damaged or altered. The shop processes returns within five days of receiving the package and refunds to the original payment account only. If you picked express shipping, that shipping cost is deducted from the refund.
Material and repairs
According to the shop, the 925 silver has a protective rhodium layer so that it does not turn grey, and gold pieces are 14kt or 18kt. Stones are set by hand in most pieces without glue. For a defect, Natkina looks at each case individually, and a repair can take up to four weeks.
| At a glance | Natkina |
|---|---|
| Shipping | Free tracked shipping on all orders |
| Switzerland | 3 to 5 business days |
| Europe | 6 to 12 business days |
| USA and worldwide | 7 to 10 business days |
| Returns | 14 days, contact service first |
Cashback with Natkina
Open the Natkina page at daily cashback and press the shop button. The current rate is shown there (10%), together with the offers we check every day. Then shop as usual. In your free account the cashback first appears as open and becomes confirmed when Natkina has reported the order. A returned piece reduces the cashback for that item.
Practical tips
- Choose your country in the selector before you fill the basket, so the prices and the delivery zone match.
- Do not wear a piece you are unsure about, since worn items are not refundable.
- Keep the jewellery tags attached until you have decided.
- Finish the order in one visit and keep other cashback or voucher sites closed, so the first click counts.
As of October 2026