Shopping at La Casa de las Carcasas: shipping in Spain, returns and cashback
La Casa de las Carcasas is a Spanish chain for phone cases, screen protectors and mobile accessories, run by Carcamovil S.L.U. from Jaraiz de la Vera in Caceres. Its online shop has a single shipping and returns policy for Spain, and it is quite specific about delivery regions, cut-off times and what you can send back.
Which countries and regions it covers
The policy says sales and shipping happen exclusively within Spanish territory, including the Balearic Islands, the Canary Islands, Ceuta and Melilla. The same text also mentions a maximum period of 22 calendar days for international shipping. Because the stated scope is Spain, readers in the UK, the US or other countries should ask customer service before ordering to a foreign address. The shop pages are in Spanish.
Shipping costs
Orders over 30 euros ship free. The only exception is the LED ring light with tripod, which has a fixed shipping fee of 4.95 euros. For smaller orders the shop charges a low flat fee by region. Collecting in a store is free if the order is above 6 euros, and the header of the site also promotes free shipping to a store.
| Destination | Shipping under 30 euros | Delivery time |
|---|---|---|
| Mainland Spain | 1.99 euros shipping | 2 working days |
| Balearic Islands | 2.99 euros shipping | 2 to 3 working days |
| Canary Islands | 1.99 euros extra shipping | 1 to 2 days from the Canary warehouse, 5 to 9 days from headquarters |
| Ceuta and Melilla | See checkout for shipping | 5 to 9 working days |
Dispatch and delivery
Orders are processed on working days. An order placed before 14:00 from Monday to Thursday, or before 13:00 on Friday, is prepared the same working day. Anything later counts as the next working day. Peak periods such as Christmas can cause delays. If the shop cannot meet the estimated date, it says it will inform you and offer a new date or cancel the order with a full refund. If nobody collects a parcel within 15 days of availability, the shop treats it as a withdrawal and refunds the price minus delivery costs where they apply.
Returns and the 14-day withdrawal
You have 14 calendar days from receiving the goods to withdraw without giving a reason. Tell the shop by email at [email protected], by phone on 927 830 830 or by post. Items must come back unused and in their original packaging. Personalised products and sealed goods opened after delivery for hygiene reasons cannot be returned. The refund goes to the payment method you used, and the shop may wait until the goods arrive or you show proof of dispatch.
If an item is faulty, you can return it in any shop of the chain at no extra cost, or send it to the central warehouse at your own transport cost. The shop examines it and tells you within 15 calendar days whether you get a refund or replacement. For a defect, the full amount is refunded including shipping and return costs. Repairs take 48 to 96 hours once the phone is at the shop.
Cashback on your order
Open the La Casa de las Carcasas page at daily cashback, where the current rate (4%) and the offers are listed. Press the shop button and order as usual. In your free account the cashback first shows as open and becomes confirmed once the shop has reported the order. If you return goods, the cashback for them is deducted.
Handy to know
- A case at 25 euros is often cheaper with a screen protector added than with shipping on top, because free shipping starts above 30 euros.
- Order in one browser session with the ad blocker paused, so the click is tracked.
- Keep other cashback or voucher tabs closed while you order.
As of October 2026