Himmelshauch in Germany: delivery within Germany, the 30-day return and cashback
Himmelshauch (HIMMELSHAUCH MEDICAL) is a German web shop for household health devices such as thermometers, an inhalation device and cooling pads, plus replacement parts and accessories. It is a small shop with simple rules, and the most important one for readers abroad comes first: it delivers only within Germany.
Delivery area
The shipping page says that the shop currently delivers exclusively to addresses in Germany. There is no option for Austria, Switzerland or other countries. If you live abroad and want to order, you need a German delivery address, for example that of a friend or relative. All amounts on the page include VAT.
Shipping cost
Shipping is free from 60 EUR order value. Under 60 EUR, shipping costs 4.99 EUR per order. What counts is the goods value after discounts, so a discount can push a basket under the free shipping threshold.
Delivery time
Items in stock arrive in 1 to 3 working days. Different delivery times, if any, are shown directly on the product page. When you pay in advance by bank transfer, the delivery period starts when the payment arrives. With other payment methods it starts when the contract is concluded. The shop does not deliver on Sundays and public holidays.
Returns and withdrawal
As a consumer you have the statutory right to withdraw within 14 days of receiving the last item, without giving a reason. You declare it by email to [email protected] or by letter to CG Marketing GmbH, Gartengasse 25, 7083 Purbach, Austria, and a model withdrawal form is available but not mandatory. In addition the shop grants a voluntary 30-day return right from receipt of the last item of your order. Tell the shop within that period by email or post. Himmelshauch bears the direct cost of returning the goods, but do not send parcels back unpaid. Please return the goods in the original packaging with all accessories. The refund goes to the payment method you used, without delay and within 14 days of the shop receiving your withdrawal. The shop may hold the refund back until it has the goods back or you have shown proof of dispatch. If the goods lost value through handling beyond what is needed to test them, you are responsible for that. Your statutory warranty rights stay untouched.
Questions about your delivery
If you have a question about a delivery, the shop points you to its contact page. When you have already ordered, include your order number so support can find the order straight away. Replacement heads and other original accessories for devices you already own are ordered in the same shop.
| At a glance | Himmelshauch |
|---|---|
| Delivery area | Germany only |
| Shipping | Free from 60 EUR, otherwise 4.99 EUR shipping |
| Delivery time | 1 to 3 working days for items in stock |
| Returns | 14 days withdrawal, 30 days voluntary return |
Using cashback
Open the Himmelshauch page at daily cashback, where you find the current rate (5%) and the current offers. Press the shop button and then order as usual. In your free account the cashback shows as open and becomes confirmed after Himmelshauch has reported the order. A returned item reduces the cashback for that item.
Practical tips
- Check the order value after discounts before checkout, since the 60 EUR free shipping line is based on it.
- Keep the original packaging until you are sure you keep the device, because returns should go back in it.
- Finish the order in one visit and pause your ad blocker, or the cashback click can get lost.
As of October 2026.