Buying Kaspersky in the Czech store: subscriptions, refunds and cashback
Kaspersky sells security software as subscriptions: antivirus, a VPN, a password manager and a family package, with one country site per market. The Czech store at kaspersky.cz is written in Czech and is the one this guide follows. Because the product is a download, the questions are not about parcels. They are about how a subscription renews, how you cancel, when you get your money back and how you pay. The shop's support pages answer them in detail.
What the Czech store offers
The home page presents three plans for Windows, macOS, Android and iOS: Kaspersky Standard with 12 protection features, Kaspersky Plus with 17 and Kaspersky Premium with 24. Each plan lists real-time antivirus protection, online payment protection, performance optimization, an unlimited VPN, data leak checking, identity protection and Safe Kids. Separate products include Kaspersky VPN, Password Manager and an eSIM store. The site also has pages for renewing a licence, trial versions and downloads.
There is no physical delivery. After purchase you receive an email. For Standard, Plus and Premium the subscription is saved in your My Kaspersky account, and the app is activated automatically after you download it from there, so no activation code is needed. For other applications, the activation code arrives in the email sent to the address you entered when you ordered.
Subscriptions and automatic renewal
A subscription renews automatically before it expires, so protection does not lapse. Kaspersky sends an email before the renewal with the amount and the date it will be charged. The charge goes to the same card you used for the first purchase, and you get a confirmation after a successful renewal. You can leave things as they are or cancel the renewal plan with the links in that email.
If you cancel, you keep full protection until the end of the period you already paid for. Kaspersky then charges nothing more. In My Kaspersky, open the Subscriptions tab, click the subscription, choose Manage subscription and then Cancel subscription. You can also cancel through customer support or with the cancellation form on the support site.
Refunds
The support site says you can use your right of withdrawal and get the full amount back within 30 days of the order date. This applies to purchases in the Kaspersky online store and also to automatic renewal payments. To ask for a refund, contact customer service with the purchase date, the name and email you used, and the order number if you have it. When the refunded products or a confirmation letter have been received, the support FAQ says the money is credited within 5 to 7 working days.
Payment and billing
| Topic | What the shop says |
|---|---|
| Payment processor | Nexway, shown as NW*, Nexway on the card statement |
| Charged | Within one day of completing the order |
| Billing address | Must match the address on the card statement |
| Invoice | PDF attachment to the confirmation email |
The support FAQ names Mastercard, Visa, bank transfer, Skrill and Neteller as payment methods. Another answer on the same page states that only payment cards are accepted, so see what the checkout offers you. Enter the card number without spaces or special characters. If a card is declined, the FAQ lists an expired card, a reached credit limit or a daily limit among the reasons.
Using cashback
Open the Kaspersky page at daily cashback, where the current rate (up to 15%) and the offers are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback first shows as open and becomes confirmed once Kaspersky has reported the order. If you use the 30-day withdrawal and get a refund, the cashback for that order is deducted.
Practical tips
- Decide in the first 30 days, since that is the window for a full refund.
- Set a reminder before the renewal date if you do not want the subscription to continue.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the click.
- Keep other cashback and voucher sites closed while you shop, because a later click can replace the first one.
As of October 2026.