Buying at Lentiamo Switzerland: delivery, returns and cashback
The range at Lentiamo covers contact lenses, glasses, sunglasses and lens care. Switzerland has its own shop that charges in CHF, and the contracting party is Lentiamo s.r.o. in the Czech Republic. This guide is for English speakers ordering in Switzerland: what delivery costs, how long it takes, how returns work and how to earn cashback.
Shipping within Switzerland
Parcels travel with Swiss Post. They arrive at your address or at a pickup point, using PickPost or MyPost24.
| Method | Shipping cost | Delivery time |
|---|---|---|
| Swiss Post | Shipping CHF 4,90, free shipping from CHF 100,00 order value | 2 to 3 working days |
| PickPost or MyPost24 | Shipping CHF 4,90, free shipping from CHF 100,00 order value | 2 to 3 working days |
Orders placed after 13:15 are processed on the next working day. Once Swiss Post has left a parcel in your mailbox or parcel compartment, it accepts no further liability. For more valuable parcels the shop therefore recommends PickPost or MyPost24, where you collect the parcel with ID or a code. In the basket you can also choose an eco package made of paper.
Delivery to other countries
The shipping page also has a price table for other countries. There, shipping to Germany and Austria costs CHF 4,90 with 3 and 2 working days, and to Poland CHF 9,90. The shop shows the price for your country as soon as you enter the delivery address. Whether customs or import charges apply outside Switzerland is best clarified with customer service before you order.
Returns and exchanges
Lentiamo gives you a 30-day right of return, made up of 14 days to withdraw and 14 days to send the goods back. You declare the withdrawal in the withdrawal form, which also asks for a current photo of the goods. For the return you receive a Swiss Post return label.
Contact lenses are accepted only when the pack is undamaged, sealed and carries no writing. The 30-day right also applies to glasses, even when the lenses were made to your specification, but no more than twice per calendar year.
Contact lenses also have a 365-day exchange guarantee, for example when the wrong values were ordered. Unopened packs without writing can be exchanged. You pay for the return and the new delivery, and the guarantee starts after the withdrawal period.
If something arrives faulty or wrong, write to [email protected] with the order number, a description of the problem and, for lenses, the LOT number with a photo. For a wrong delivery the shop sends a free return label.
Payment
You can pay by credit card, Apple Pay, Google Pay, Klarna and PayPal.
Earning cashback at Lentiamo
Before you order, open Lentiamo page at daily cashback to see the current rate (up to 3%) and the offers. The shop button on that page takes you to the store, and from there you buy the normal way. In your free account the cashback is first open and later confirmed, as soon as the shop has reported the order. Refunded items reduce it. If you add a code from a different site, the cashback can be lost.
Good to know
- Free shipping starts at CHF 100,00 and applies to Swiss Post, PickPost and MyPost24 alike.
- Keep cookies enabled and pause any ad blocker during the order, or the click might go unrecorded.
- For lenses, read the values off your lens passport before you order.
More shops of this kind are in the health and beauty category and the store guide.
As of October 2026