Booking hotels on hotel.info: payment, cancellation and refund times
A hotel booking has no shipping and no parcel to return. What matters is when your card is charged, whether you can cancel and how long a refund takes. The English site hotel.info belongs to HOTEL DE and is run by HRS GmbH, and its payment page answers most of these points. Here is what it says, together with a few facts from the home page.
What you can book and where
HOTEL DE says you can choose from 300,000 hotels across the world and compare more than 2 million guest ratings. Besides the United Kingdom and the rest of Europe it lists hotels in North America, South America, Australia, Asia and Africa, and it says you can book from wherever you happen to be. There is an app for iOS and Android. A free account, called myHOTEL DE, shows all your bookings in one profile.
Paying at booking
Many hotels now offer direct payment during booking. After you book, HOTEL DE charges your card with the total price of the stay. The payment page names credit cards, Google Pay and Apple Pay and says the list will grow. The company says it acts as a payment gateway, so your card details are not shared with the hotel. You receive a confirmation email with the payment details, and the shop suggests looking in the spam folder if it does not arrive.
Changing or cancelling
The conditions of the room you booked stay as they are. If you chose a flexible rate, you can change or cancel under My Bookings. Read the rate description before you click, because it tells you which kind of rate you are booking. Members are told that many hotels allow free cancellation until 6 PM on the day of arrival.
Refund timing and invoices
If a booking is cancelled, HOTEL DE says it starts the refund immediately. The bank may need 5 to 10 days before the money appears, and questions about that time go to your bank. The invoice follows by email after departure as a PDF, within 24 hours of checking out. If both the hotel and HRS charged your card, the shop asks you to email [email protected] with the booking number and proof such as a statement or screenshot.
| At a glance | hotel.info / HOTEL DE |
|---|---|
| Payment | Credit card, Google Pay, Apple Pay |
| Cancellation | Under My Bookings with a flexible rate |
| Refund time | 5 to 10 days depending on the bank |
| Invoice | PDF by email after departure |
| Account | myHOTEL DE, free |
Using cashback
Open the hotel.info page at daily cashback, where the current rate is up to 3% and the offers are listed with the date they were last checked. Press the shop button, then search and book as you normally would. In your free account the cashback first shows as pending and becomes confirmed once HOTEL DE has reported the booking. If you cancel a stay, the cashback for it is deducted.
Practical tips
- Look at the rate type before you pay and pick a flexible one if your plans may change.
- Keep the confirmation email, it holds the payment details you may need later.
- Compare the room, board and cancellation terms, not only the price per night.
- Book in one visit with the ad blocker off, and close other cashback sites so the click is not replaced.
Rates and conditions differ by hotel, so the booking page is the final word.
As of October 2026.