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Guides

Buying from ZERO BREEZE: worldwide shipping, customs, returns and cashback

· 2026-09-29

ZERO BREEZE makes portable air conditioners and battery packs for tents, trucks and RVs. The shop is based in the US but sends worldwide, and because the units contain batteries, the rules for shipping and returns are stricter than for an ordinary gadget. This is what the shipping policy, the refund policy and the FAQ say.

Where ZERO BREEZE ships

The shop says it delivers worldwide to most countries, and it lists them. North America: the United States and Canada. Asia: Japan, South Korea, Taiwan, Hong Kong, Singapore, Malaysia, Vietnam, the Philippines and Thailand. Australia and, in the Middle East, the United Arab Emirates and Saudi Arabia. In Europe: the United Kingdom, France, the Netherlands, Belgium, Luxembourg, Austria, Germany, Poland, Slovakia, Czech Republic, Denmark, Sweden, Lithuania, Italy, Slovenia, Croatia, Hungary, Bulgaria, Romania, Finland, Latvia, Estonia, Ireland, Portugal, Spain, Greece and Norway.

The shop strongly recommends buying from an authorized local dealer where one exists, for faster delivery and local support. There is a Find a Dealer page. If your region has no dealer, you can order straight from the website. Customers outside the list should check the dealer page or ask support.

Processing and delivery time

  • Paid orders are processed within one business day, in peak season two or more days.
  • United States, lower 48 states: 3 to 7 business days.
  • Alaska, Hawaii and Puerto Rico: 7 to 10 business days.
  • Other countries without local warehouses: approximately two weeks.

US orders go out with UPS, FedEx or USPS, never to PO boxes. Air conditioners and batteries are regulated items that may get extra checks in transit, so delivery times cannot be guaranteed. Overnight shipping is not available. The policy does not state a shipping price, so the checkout shows the amount for your address.

Customs and duties

ZERO BREEZE tries to reduce duties by shipping from international warehouses, but it is not responsible for customs duties, import fees or other charges. If you worry about import fees, ask your local customs office before ordering.

Inspection and damage

The units are valuable, so look at the parcel on delivery. If tracking says delivered and nothing arrived, or the product is damaged, contact support within 48 hours. The shop recommends filming a full unboxing and comparing the contents with the packing list, and says that without proof you may lose the right to replacement or refund.

Returns and refunds

There is a 30-day money-back guarantee counted from delivery. You must have the return approved first, and ship the item within 7 days after approval. Start in your account at account.zerobreeze.com. The product must be clean and well packed with all accessories. Refurbished and final sale items, custom products and digital services such as extended warranty plans are not eligible.

Return shipping is yours unless stated otherwise. You can request a prepaid label, and its fee is deducted from your refund: $50 per air conditioner, $30 per battery and $15 for accessories. A missing original box adds a 5% packaging fee, and visible wear can lead to a restocking fee of up to 20%. Refunds go to the original payment method within 7 to 10 business days after inspection, and the original shipping charge is not refunded unless the error was the shop's. Defective products should not go through the standard return. Write to [email protected] instead.

International returns are accepted case by case, and you ship to the US warehouse at your own cost. International shipping, duties and taxes are not refunded.

Payment and warranty

Financing is offered through Shop Pay and Klarna at checkout. PayPal is also mentioned in the FAQ for order changes. The Mark 2 comes with a 1-year warranty, and longer Care+ plans for 2 or 3 years can be added within 30 days of receiving it.

Cashback at ZERO BREEZE

Open the ZERO BREEZE page at daily cashback and press the shop button. The current rate is 4%, and the offers listed there are checked daily. Order as usual afterwards. In your free account the cashback shows as open and becomes confirmed once the shop has reported the order, normally after the 30-day return window. A returned unit is deducted again, and a code from another site can cost you the cashback.

As of October 2026.

Frequently asked questions

Does ZERO BREEZE ship internationally?
Yes. The shipping policy lists countries across North America, Asia, Australia, the Middle East and Europe, and recommends local dealers where available.
How much is shipping?
The policy does not name a shipping price. The checkout shows the cost for your address.
How long does delivery take?
US lower 48: 3 to 7 business days. Alaska, Hawaii and Puerto Rico: 7 to 10. Other countries without local warehouses: about two weeks.
Who pays customs and import fees?
You do. ZERO BREEZE says it is not responsible for customs duties, import fees or additional charges.
What is the return window?
30 days from delivery, and the return must be approved first and shipped within 7 days after approval.
Who pays for return shipping?
You do, unless noted otherwise. A prepaid label costs $50 per air conditioner, $30 per battery or $15 for accessories and is deducted from the refund.
Are there deductions from the refund?
A missing original box adds a 5% fee, missing accessories are deducted at retail value, and visible wear can mean a restocking fee of up to 20%.
What if my unit is defective?
Do not use the standard return. Email [email protected] and a technician helps decide on repair, replacement or refund.
Which payment options exist?
Credit card, bank transfer, PayPal and, for installments, Shop Pay and Klarna. The checkout shows what is available to you.
What warranty does the Mark 2 have?
One year with free repairs and replacement parts. Care+ plans for 2 or 3 years can be bought within 30 days of receiving the unit.
Are there voucher codes for ZERO BREEZE?
Current offers are listed on the ZERO BREEZE page at daily cashback, and we check them daily. Take the code from there.
How does cashback work at ZERO BREEZE?
Click through from our page and order as usual. The cashback shows as open, then confirmed after the shop reports the order. Returns are deducted, and another site's code can cost it.