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Guides

Shopping at Nestlé Salute: delivery in Italy, free shipping threshold, returns and cashback

· 2026-09-23

Nestlé Salute at nestlesalute.it is the Italian web shop of Nestlé Health Science, operated by Nestlé Italiana S.p.A. with its registered office in Assago near Milan. The categories in the menu include dysphagia products, supplements and nutritional support, adult and children's nutrition and product kits. The site is in Italian. We read the delivery pages, the payment page, the returns page and the terms of sale in October 2026. Terms can change, so check the checkout before you pay.

Who can order

The terms of sale say the site can be opened from anywhere in the world, but the products can only be bought by users who ask for delivery in Italy. So this is not a shop for the UK, the US or other EU countries. If you live in Italy, or you order for someone with an Italian address, nothing else is needed. Orders can also be placed by phone on the free number 800148168, which the site lists for every day between 8 and 22.

Delivery time and cost

The shop gives slightly different figures on its pages. The delivery-time page says an average of 3 working days across Italy, the free-delivery page 2 working days and 3 for the south and the islands. Card payments add one working day for administrative checks, and for bank transfers the clock starts when the payment is confirmed. Carriers do not deliver on 25 and 26 December, on 1 January or at weekends.

Shipping is free once the order value passes 50 EUR, counted after any discounts. Below that, the shipping cost is calculated before the shop confirms your order. Delivery to the floor and delivery by appointment are described on the site, but the page says they are currently unavailable.

At a glanceNestlé Salute
Delivery countryItaly only
Delivery time2 to 3 working days
Free shippingFree from 50 EUR order value
PaymentCard, PayPal, bank transfer, cash on delivery
Legal warranty24 months

Payment

You can pay by bank transfer in advance, by card or PayPal, and by cash on delivery when the order stays below 900 EUR in total. Cash on delivery adds a charge of 2.50 EUR to the shipment, must be paid in cash to the courier and without change, so have the exact amount ready. Card data go through Adyen with SSL encryption.

Returns: read this first

Here the shop is stricter than most. It states that the statutory right of withdrawal does not apply to its products, because they are sensitive to storage temperature and spoil easily. For hygiene and quality reasons delivered products cannot be returned just because you changed your mind. A return is accepted only for non-conformity: a visibly damaged package, a damaged, defective or wrong product, or a wrong quantity or type.

To start, call the free number (Monday to Friday, 9 to 19) or use the contact form with the reason Returns, wait 24 hours after receipt, and attach the order number, the items and a photo. You then receive a return authorisation code and a return form by email. The refund goes to the payment method you used once the goods are in the warehouse. For non-food products the legal guarantee of conformity runs 24 months from delivery.

Subscription

For repeat purchases the shop offers a subscription with delivery every two weeks, monthly or every two months. It states a saving of 15 percent on the first purchase and 10 percent from the second delivery, and free shipping applies from 50 EUR. You can cancel under your account area.

Using cashback

Open the Nestlé Salute page at daily cashback, where the current rate (5.08%) and the offers we found are listed with the date they were last checked. Press the shop button and order in the same browser session. In your free account the cashback shows as open and becomes confirmed once Nestlé Salute has reported the order. A refunded item reduces the cashback for that item.

Practical tips

  • Check the order before you confirm it, since a change of mind cannot be undone later.
  • Choose card or PayPal if you want the shorter delivery time.
  • Use only offers from the shop page, because a promo code from another site can cost you the cashback.

Frequently asked questions

Does Nestlé Salute deliver outside Italy?
No. According to the terms of sale, products can only be bought by users who request delivery in Italy.
How long does delivery take?
On average 2 to 3 working days across Italy. Card payments add one working day, and bank transfers count from the confirmed payment.
How much is shipping?
Shipping is free once the order value exceeds 50 EUR after discounts. Below that, the shipping cost is shown before you confirm.
Which payment methods are accepted?
Bank transfer in advance, card, PayPal and, for orders under 900 EUR, cash on delivery to the shipping courier.
How much extra is cash on delivery?
Cash on delivery adds 2.50 EUR to the shipping of your order, payable in cash to the courier.
Can I return products I no longer want?
No. The shop excludes the right of withdrawal for its products, and only damaged, defective or wrong items are accepted.
How do I report a damaged parcel?
Call the free number 800148168 or use the contact form with the reason Returns, with order number, items and a photo.
Is there a warranty?
The shop refers to the legal guarantee of conformity, 24 months from delivery.
How do I contact Nestlé Salute?
By phone on the free number 800148168, or through the contact form on the site.
Are there discounts or vouchers at Nestlé Salute?
Current offers are listed on the Nestlé Salute page at daily cashback, and we check them every day.
How does cashback work at Nestlé Salute?
Open the shop through the button on our page and order as usual. The cashback shows as open and turns confirmed once the shop reports the order. A refund deducts it, and a code from another site can cost you the cashback.