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Guides

Ordering wine from 8wines: shipping by country, duties, breakage and cashback

· 2026-10-15

8wines is an online wine shop run from the Czech Republic that ships bottles by UPS to dozens of countries across Europe and a handful beyond. Wine is heavy and fragile, so the delivery rules do most of the work in deciding whether an order makes sense. This guide covers where 8wines delivers, what shipping costs, how duties are handled and what happens when a bottle breaks or you change your mind.

Where 8wines delivers

The shipping table lists most EU countries, the United Kingdom, Switzerland, Norway, Liechtenstein, Monaco, Iceland, Serbia, Montenegro, Georgia, Andorra, San Marino, Hong Kong, Japan, South Korea and Singapore. The shop says it also delivers to many other places: write to the customer team and they arrange shipping for you.

Shipping costs and delivery time

Rates depend on weight, destination and insured value. The shop's table gives three price points per country, for 2, 6 and 12 bottles, in pounds, plus an average delivery time and the order value above which shipping is free. Here are a few examples:

CountryShipping for 2 / 6 / 12 bottlesAverage timeFree shipping
United KingdomShipping £10.68 / £11.85 / £13.223 daysFree shipping above £400
IrelandShipping £11.23 / £12.61 / £14.565 daysFree shipping above £300
GermanyShipping £8.00 / £8.63 / £9.612 daysFree shipping above £170
AustriaShipping £6.99 / £8.41 / £9.881 dayFree shipping above £170
SwitzerlandShipping £14.02 / £21.89 / £30.321 dayFree shipping above £450
JapanShipping £71.66 / £120.25 / £163.853 daysNo free shipping

Standard shipping takes about 2 days across the EU on average. UPS Express is offered at checkout. After you enter your postal code, the checkout shows the exact shipping quote and an estimated delivery date.

Duties, VAT and customs

Orders to countries outside the EU and the UK are exempt from VAT, but shipping prices do not include local customs charges. For Switzerland, duties, import fees and VAT are already charged at checkout and 8wines handles customs with UPS, so the wine arrives duty and VAT paid. For the UK, the FAQ says 8wines collects VAT and UK wine duty at purchase, so you pay nothing extra on delivery. For other countries outside the EU and UK, the shop tells you to check with your local customs authority whether the wine can be imported, and you pay local duties and taxes yourself.

Returns, damage and cancellation

  • Cancellation: you can cancel within 14 days of receiving the order without giving a reason. Contact the 8Wines helpdesk with your name, order number and purchase date. The shop refunds payments for the goods, excluding delivery, and you pay the return shipping. If you cancel before the order leaves the warehouse, delivery costs are refunded too.
  • Damaged or defective wine: returnable within 14 days, as a refund or an exchange if available. Send it back in the original box.
  • Transit damage: contact 8wines within 10 days of delivery with a description and pictures, including the original box with the transport label and the damaged bottle.
  • Delayed or missing parcel: if an order is delayed beyond 14 days, the shop starts an investigation with the carrier on request. It can take up to 30 days, and ends in a reshipment or refund where possible.

The sale of alcohol to people under 18 is not permitted.

Payment

8wines accepts American Express, Visa, MasterCard, Maestro, Apple Pay, SEPA and bank transfers. Credit card orders require 3DS authorisation.

Cashback

Open the 8wines page at daily cashback, where current offers are listed and checked every day, and the cashback rate is up to 3%. Press the shop button, then shop and pay as normal. In your free account the cashback shows as open and turns confirmed once 8wines has reported the order. A returned or cancelled order reduces the amount.

As of October 2026

Frequently asked questions

Which countries does 8wines deliver to?
Most EU countries, the UK, Switzerland, Norway, Liechtenstein and several others, including Japan, South Korea and Singapore. Other places can be arranged by email.
How much is shipping?
It depends on weight and destination. For example shipping to Germany is £8.00 for 2 bottles and £9.61 for 12 bottles.
Is there free shipping?
Yes, above a country-specific order value, for example free shipping above £170 for Germany and Austria.
How long does delivery take?
The average is about 2 days across the EU, with 1 to 6 days depending on the country. The checkout gives a date estimate.
Do I pay duties on a delivery to Switzerland?
No extra payment on arrival. Duties, import fees and VAT are charged at checkout and the wine arrives duty and VAT paid.
What about the UK?
The FAQ says 8wines collects VAT and UK wine duty at purchase, so you do not pay anything extra at delivery.
How long do I have to cancel?
14 days from receiving the order. You pay the return shipping.
What if a bottle arrives broken?
Contact the shop within 10 days with pictures and the original box with the transport label and the damaged bottle.
Which payment methods are accepted?
American Express, Visa, MasterCard, Maestro, Apple Pay, SEPA and bank transfers, with 3DS authorisation for cards.
How do I contact 8wines?
Use the Contact us form, the chat in the lower right corner of the site, or phone and email.
Are there coupons or promo codes?
Current offers appear on the 8wines page at daily cashback, and we check them daily.
How does cashback work, and what about returns?
Click through from the shop page at daily cashback and order as usual. Cashback shows as open, then confirmed. A returned order is deducted. A code from another site can cost you the cashback.