Miles Jewellery: free worldwide shipping, duties included, returns and cashback
Miles Jewellery (MILES) sells moissanite studs, tennis bracelets and chains, CZ pieces and custom jewellery. It is a US-focused shop, but its shipping policy covers the whole world. Here is how delivery, duties and returns work for US customers and for buyers in other countries.
Free worldwide shipping
Every purchase includes free standard shipping to destinations available at checkout. If your country does not appear there, the shop asks you to email [email protected]. If a faster optional service is offered, any extra charge is shown before payment.
Duties and taxes are included
Every order ships DDP, which stands for Delivered Duty Paid. Customs duties, import taxes and customs fees are already in the price, so nobody should ask you to pay at the door. The FAQ adds a safeguard: if a carrier unexpectedly asks for an import payment, do not pay it before you have contacted MILES with the order and tracking details.
Delivery times
Ready-made items are normally processed and shipped within 1 to 5 business days after payment. Custom or personalised pieces usually need 10 to 20 business days of production before they ship. After shipment the shop gives these estimates:
- United States: 4 to 15 business days
- Canada: 2 to 15 business days
- International: 5 to 20 business days
A tracking number arrives by email after dispatch, and tracking can take 24 to 72 hours to update. Customs processing and local carriers can delay a parcel. Check the address carefully, because a resend after an address error can bring extra shipping fees.
Returns, exchanges and warranty
Ready-made items, except grillz, can be returned or exchanged worldwide within 30 days of delivery. They must be unused, unworn, in original condition and packaging, with proof of purchase. Contact the shop for authorisation first, because items sent without it may not be accepted. For an approved return of a ready-made item you pay the return shipping.
Custom and personalised items are final sale. If any item arrives damaged, defective or wrong, contact the shop within 7 days of delivery with your order number and clear photos. In that case MILES arranges the replacement, repair or other fix and covers the return shipping. Refunds go to the original payment method. The shop also states a lifetime warranty on every purchase, including custom pieces. To change or cancel an order, contact the shop within 2 hours of placing it.
Payment and support
Checkout runs on Shopify. The FAQ names Shop Pay, Apple Pay and Google Pay, and the options you can actually use are displayed at checkout. The currency and final total at checkout are the ones that count. Support is available around the clock through the contact form or [email protected].
| Topic | Miles Jewellery |
|---|---|
| Shipping cost | Free standard shipping worldwide to available destinations |
| Duties | Included, DDP |
| Delivery | US 4 to 15, international 5 to 20 business days |
| Returns | 30 days for ready-made items |
Cashback with Miles Jewellery
Open the Miles Jewellery page at daily cashback and press the shop button. Then shop as normal. The current cashback rate (5%) is shown on that page. In your free account the amount shows as open and becomes confirmed after the shop has approved the order. A returned item is deducted. Current offers are listed on the shop page, and we check them every day. A code from another site can cost you the cashback.
As of October 2026.