PrivateVPN: 30-day refund, payment options and device limit
PrivateVPN is a VPN service run by PrivateVPN Global AB. You do not wait for a parcel, so the questions that matter before you subscribe are different: how long can you try it, how do you get your money back, what can you pay with and how many devices are allowed. The shop answers these on its guarantee page and in its help centre. Here is what they say.
The 30-day money-back guarantee
PrivateVPN offers a 30-day money-back guarantee. According to the guarantee page it applies to new customers who cancel before the end of day 30 of their subscription. Refunds are processed within 5 working days of the confirmation date. You ask for the refund through the support team, and you have to state the reason.
The help centre words it a little differently: if you contact the team within the first 30 days of your first purchase, you are entitled to a full refund regardless of the reason. Because the two pages differ in detail, send your request well before the last day instead of waiting for day 30.
What you can pay with
The FAQ lists major credit and debit cards, PayPal, Google Pay, Apple Pay and cryptocurrencies. The final choice appears at checkout. The FAQ also says plans differ by subscription length and that they start at $12 per month, so the plan page shows what each term costs in total.
Devices, systems and servers
- Operating systems: Windows, macOS, Linux, iOS, Android, Chrome OS and routers; the home page also points to Kodi.
- Servers: more than 200 servers in 43 countries, with the full list on the shop's server page.
- Devices: you can set the VPN up on as many devices as you like, but only ten can be connected at the same moment. A further account is needed beyond that.
- Traffic: the shop states it sets no limits on usage or bandwidth.
- Protocols: AnyConnect, IKEv2, IPSec, OpenVPN and WireGuard, plus L2TP and PPTP for older devices.
- Logs: PrivateVPN says it does not generate logs of data traffic.
Languages and support
The website can be switched between German, English, Finnish, French and Swedish. Support is reachable by live chat and by email, and the cancellation steps are described in a separate help article. If you want to stop the subscription, use that guide instead of simply removing the app.
| At a glance | PrivateVPN |
|---|---|
| Money-back window | 30 days for new customers |
| Refund processing | Within 5 working days |
| Payment | Cards, PayPal, Google Pay, Apple Pay, crypto |
| Simultaneous devices | 10 |
| Servers | 200+ in 43 countries |
Using cashback
Open the PrivateVPN page at daily cashback, where the current rate is 37.5% and the offers are listed with the date they were last checked. Press the shop button, then sign up and pay as usual. In your free account the cashback first appears as pending and turns confirmed once PrivateVPN has reported the order. If you use the money-back guarantee, the cashback for that order is removed again.
Practical tips
- Note your start date. The guarantee counts from the first purchase, so mark day 30 in your calendar.
- Test what you bought it for on the first days: streaming, a work connection or public wifi.
- Finish the order in one visit and pause your ad blocker on the shop page, because either can break the click.
- Keep other cashback or voucher sites closed while you order, since a later click can replace the first one.
The shop can change its terms at any time, so check the guarantee page before paying.
As of October 2026.