Xlaserlab laser machines: shipping, import duties and 30-day returns
Xlaserlab builds laser machines: the X1 laser welder, the X1 Pro that welds, cleans and cuts, the Q1 cleaner and engraver and the E3 engraver. With devices like these, shipping rules, import duties and the return fee deserve a closer look before you order. This guide sums up what the shipping and return pages say.
Where Xlaserlab delivers
The standard destinations are the United States (contiguous 48 states), Canada, Japan, Thailand, Australia and a long list of European countries: the United Kingdom, Germany, France, the Netherlands, Sweden, Austria, Italy, Spain, Belgium, Romania, Czechia, Portugal, Finland, Slovenia, Slovakia, Ireland, Poland, Estonia, Croatia, Hungary, Bulgaria, Latvia and Lithuania.
Switzerland, Norway, Denmark and Greece can be served too, but there the buyer pays import duties and taxes, and the shop asks you to write to [email protected] before you order. Alaska, Hawaii, Puerto Rico, the United Arab Emirates, Iceland and Cyprus need extra shipping charges, quoted for your address, plus duties on your side. Other countries and remote islands are not supported.
Shipping costs and delivery time
Machines ship for free to standard destinations. Accessories cost $10 for shipping when the order is under $1,000 and ship free from $1,000. The estimate is 7 to 12 business days for the US and the supported European countries, and about 15 business days for Canada, Japan, Thailand and Australia. These are estimates, not promises. In standard destinations Xlaserlab covers import duties, so ask support before you pay if a duty request turns up unexpectedly.
| At a glance | Xlaserlab |
|---|---|
| Machines | Free shipping to standard destinations |
| Accessories | $10 shipping, free from $1,000 |
| US and Europe | 7 to 12 business days |
| Return request | Within 30 days of delivery |
| Replacement for major defects | Within 60 days |
Returns and the return fee
You can ask for a return within 30 calendar days after the day your order is delivered. Support has to approve it before you ship anything back. For the X1 and X1 Pro the shop keeps a service fee that already includes return shipping:
- Days 1 to 7: 8 % of the order total, return shipping included.
- Days 8 to 14: 11 % of the order total, return shipping included.
- Days 15 to 30: 15 % of the order total, return shipping included.
The device must not have been used for welding, cleaning or cutting, and everything has to come back in its original packaging. If the machine is defective, damaged or the wrong model, no fee applies and Xlaserlab pays return and replacement shipping. Support answers a return request in about 7 business days, and the refund follows within 14 business days after the parcel is received and inspected.
Replacement and warranty
For major hardware defects such as a mainboard or laser module failure there is a replacement within 60 days of delivery. The limited warranty runs 12 months for the main machine components, and the laser module gets one free replacement in that period. Consumables such as protective lenses and nozzles are not covered.
Cashback at Xlaserlab
Start on the Xlaserlab page at daily cashback, read the current rate (1.5%) and press the shop button. Buy in the same visit. The cashback appears as open in your free account and becomes confirmed once the shop has reported the order. If you return the machine, the cashback for it is deducted.
As of October 2026.