Buying from WJD Exclusives abroad: shipping, duties and 30-day returns
WJD Exclusives sells jewelry and watches, including pre-owned Rolex and Cartier models, from a US base. Free shipping is a US offer, so what you pay as an international buyer is a different question. This guide goes through shipping, duties, returns and warranty as WJD describes them, with a focus on orders going abroad.
Shipping and processing
Shipping on orders within the United States is free. Faster services and upgrade prices are shown at checkout, and the shop explains that express, two-day and next-day services shorten transit only, not processing. Most orders ship within two business days, which means Monday to Friday excluding US public holidays. Engraving, photo installation and other personalization can take longer, and the shop asks you to contact it for an estimate. Some high-value shipments need a signature on delivery. Express services do not deliver to PO boxes, and APO or FPO addresses go out through USPS.
You are charged when you place the order, not when it ships. A tracking email is sent at dispatch, and you can also check the order status page.
Ordering from outside the US
The available international shipping services and their rates appear at checkout. Delivery time depends on the destination and can be affected by customs clearance. Import duties, taxes and customs charges are the buyer's responsibility, so ask your local customs office what applies before ordering something expensive. If you refuse a delivery, the refund is reduced by the shipping costs, including return postage and any duties or taxes WJD paid.
The country selector on the site offers around thirty markets with their own currency, among them Germany and Austria (EUR), Switzerland (CHF) and the United Kingdom (GBP). The US store shows USD.
Returns and refunds
WJD offers 30 days from delivery to return an item for a full refund, with no restocking fee. This includes pre-owned watches and watches that WJD customized before sale. The item must be unused and in the condition in which it arrived, with the original packaging, tags, certificates, documents, accessories and any promotional gifts. Permanent changes you ask for, such as engraving or photo installation, are final sale, and so are gift cards.
Contact the Customer Care Team within 30 days to get a return merchandise authorization. For US orders WJD provides a prepaid return label. For international returns you pay the postage yourself and mark the shipment as returned goods on the customs form. After WJD has received and inspected the parcel, plan on 5 to 7 business days for processing. Refunds go to the original payment method, and purchases paid with a WJD gift card come back as store credit. Orders delivered between November 1 and December 31 can be returned through January 31. If an item arrives damaged or incorrect, tell the shop within 10 business days of delivery, before you wear, size or alter it.
Warranty and payment
Watches come with a 1-year seller warranty. Jewelry carries a lifetime warranty against defects in materials and workmanship, and diamond-set watches have lifetime coverage for loose stones caused by a setting defect. It is not insurance: accidental damage, normal wear, fire, theft and loss are not covered. For payment, the shop works with Afterpay, Klarna, Affirm and ZIP for buying over time, in addition to the usual options at checkout.
| At a glance | WJD Exclusives |
|---|---|
| US shipping | Free, most orders ship within 2 business days |
| International | Rates shown at checkout, duties paid by buyer |
| Returns | 30 days, full refund, no restocking fee |
| International return postage | Paid by the customer |
| Warranty | 1 year on watches, lifetime on jewelry |
Using cashback
The WJD Exclusives page at daily cashback lists the current rate (8%) and the offers with the date we last checked them. Press the shop button and order as usual. In your free account the cashback shows as open and becomes confirmed after WJD has reported the order. A returned item reduces the amount.
Practical tips
- Decide on engraving only if you are sure, because it makes the item final sale.
- For a watch, do not wear or size it before you have made up your mind, since returns must be unused.
- Keep other voucher tabs closed while you shop so the first click stays valid.
As of October 2026.