West Kiss Hair: worldwide shipping, customs, returns and cashback
West Kiss Hair sells human hair wigs, bundles and extensions from westkiss.com, and the company behind it is based in Hong Kong. Since the parcel travels a long way for most customers, the useful questions are what shipping costs, who pays customs and how the 30-day return works for hair products.
Shipping and countries
West Kiss writes that it offers free worldwide shipping to most countries. The shipping page does not list the countries, so the basket shows whether your address is accepted. The shop uses carriers such as FedEx, DHL, UPS, USPS, TNT, GES and DPEX. If you want a specific carrier, contact the team before you order. Express companies do not deliver to PO boxes or APO addresses, so give a full street address. The header of the shop offers a currency switch with AUD, GBP, CAD, EUR, ZAR and USD.
Processing and delivery time
West Kiss ships on business days once the order is confirmed. Customized orders can take longer. After dispatch, the shop says to expect about 3 to 7 business days to most countries. For some US orders there is a 1 to 2 day expedited service on request through customer service. Business hours are Monday to Friday, 8 am to 6 pm GMT+8, and weekend orders go out on Monday unless it is a holiday. Some products carry a Ship In 24 Hours label. Express shipments require a signature, and you will not receive a refund for a package that tracking shows as delivered.
Customs, duties and address changes
If the recipient country charges customs duties, the buyer pays them. Costs caused by a delayed delivery or an address change are also yours. Once a parcel is on its way, a correction can mean an extra carrier fee. Check the address carefully before paying.
Returns, exchanges and refunds
You can return an eligible item within 30 days of receiving it, in original factory condition: unaltered, unworn, undamaged, with tags and packaging, and with the lace not cut. Contact customer service first for an RMA, because returns without one are not accepted. Care and styling products, accessories, liquids and customized orders cannot be returned. The buyer pays return shipping and customs tax, except for quality problems. The refund goes to the original payment method after inspection, and banks can need 7 to 15 business days to show it.
The terms add that exchanges follow different rules: requests within 15 business days, for goods of equal or greater value. The shop does not issue refunds or exchanges for dissatisfaction with texture or colour, and an order cannot be cancelled once it is paid.
| At a glance | West Kiss Hair |
|---|---|
| Shipping | free shipping to most countries |
| Delivery time | 3 to 7 business days after dispatch |
| Customs | paid by the buyer |
| Returns | 30 days, RMA first |
Payment
Payment is by PayPal, or by Mastercard, Visa, American Express and Discover via PayPal's guest checkout. Your card is charged when you place the order. With PayPal you can pick your own country's currency. If your billing address differs from the shipping address, the shop may ask for a credit card authorization form before it releases the parcel.
Using cashback
Open the West Kiss page at daily cashback, where the current rate (1.5%) and the offers are listed with the date they were last checked. Press the shop button, then order and pay as usual. In your free account the cashback shows as open and becomes confirmed once West Kiss has reported the order. A returned product reduces the amount for that item.
Practical tips
- Order a few weeks ahead of an appointment, because carriers can be late and the shop is not liable for weather or holiday delays.
- Do not wash, comb or cut the hair before you decide, since used hair is not accepted for return.
- Finish the order in one visit and pause your ad blocker on the shop, since either can break the click.
As of October 2026. The shop can change prices and policies, so check the checkout.