Tescoma Austria: who it delivers to, free shipping, returns and cashback
Tescoma is a kitchenware brand from the Czech Republic, and tescoma.at is its online shop for customers in Austria. If you live elsewhere, the most important fact comes first: this shop delivers only within Austria. Everything below applies to Austrian delivery addresses.
Where Tescoma.at delivers
The shipping page and the terms both say the same thing: deliveries are made only inside Austria, with Austrian Post as the carrier. Orders to Germany, Switzerland or any other country are not offered in this shop. If you are abroad, an Austrian address of a friend or relative is the only way to use it, and the shop does not describe that case, so ask customer service before you try.
Shipping costs and the free shipping limit
The start page advertises free shipping from an order value of 49 euros, and individual products carry a "Versandkostenfrei" label. Below that value the shop adds a shipping fee that it lists in a price list on the shipping page and again in your basket. Prices on the site include VAT.
How long delivery takes
Tescoma ships once your payment has arrived and sends a confirmation email with the parcel number. The shipping page says delivery usually takes two working days. The terms are more cautious and name five working days after payment, and up to 30 days if an item is not in stock. Plan with the longer figure if you need something by a fixed date.
| At a glance | Tescoma Austria |
|---|---|
| Delivers to | Austria only |
| Carrier | Austrian Post |
| Shipping | Free from 49 euros order value |
| Delivery time | Usually 2 working days, up to 5 per the terms |
| Return period | 14 days, up to 30 days for Tescoma Club members |
| Warranty | At least 2 years, depending on product up to 10 years |
Payment options
You can pay by credit card (Mastercard, Maestro, Visa, Visa Electron), by online banking, with PayPal, Google Pay or Apple Pay. Card payments use 3D Secure. Payment happens right after the order, which is why shipping starts quickly.
Returns and complaints
The statutory withdrawal period is 14 days. Members of the Tescoma Club get up to 30 days. The goods should go back in their original packaging if possible. Return shipping through Austrian Post is free: write to [email protected] or call +436703082960 (Monday to Friday, 8:00 to 16:00) to get a return label, put the filled-in withdrawal form in the parcel and hand it in at any Austrian Post branch. The purchase price is refunded to the bank account you give.
For a complaint, pack the item carefully and add the receipt and the complaint form. If a parcel arrives visibly damaged, check it while the courier is there and refuse it or note the damage on the delivery slip.
Warranty
On top of the legal warranty, Tescoma gives a manufacturer's guarantee of at least two years from purchase. Depending on the product line it runs three, five or ten years. The shop names the duration on the packaging and in the product details.
Using cashback
Go to the Tescoma page at daily cashback, where you see the current rate (5%) for this shop. Press the button there and complete your order on tescoma.at in the same visit. The cashback appears in your free account as open and turns confirmed once the shop has reported the order. If you send something back, the cashback for that item is deducted.
Tips before you order
- Check the free shipping limit in your basket before adding a last item.
- Keep the confirmation email, because the return label request needs the order details.
- Do not click on other cashback or voucher sites while you shop, since a later click can replace the first one.
- The ad blocker can break the tracking, so pause it on the shop.
As of October 2026. The shop can change its terms, so look at the basket and the shipping page before you pay.