Buying from Rowabi: US-only delivery, returns and cashback
Rowabi sells handwoven rattan pendant lights, sconces and flush mounts, and it keeps them in stock in a warehouse in Houston, Texas. That shapes everything below: delivery is quick, but it stays inside the United States. Here is what the shop's shipping, returns and payment pages say before you fill a basket.
Where Rowabi delivers
The shop delivers to addresses within the United States. Orders over $200 go out with free shipping to the 48 contiguous states. Below that amount the shipping price depends on parcel weight and size, and the cart shows the exact figure before you pay. For Alaska, Hawaii and US territories the price can differ, so email [email protected] for a shipping quote before you order.
Shipping time and carriers
Orders travel by UPS or FedEx Ground with tracking and package protection. Rowabi says an order leaves the warehouse within 1 to 2 business days and then needs 3 to 5 business days on the road. You get a confirmation email right after ordering and a tracking link when the parcel ships. Designs marked Pre-Order are woven for you and ship on the schedule shown on their product page. If your order mixes in-stock and pre-order pieces, the in-stock items go first at no extra shipping charge.
If a parcel comes back because nobody collected it, Rowabi contacts you to arrange redelivery, and a second shipping fee applies. A wrong address has a price too: the reship fee depends on the shade diameter, from $45 per pendant up to 17 inches to $195 per pendant for 32 to 40 inches. Check the suite number and gate code before you pay.
Returns and damage
You can return eligible items within 45 days of delivery. They must be new, unused and uninstalled, in the original packaging with all cords and accessories. Original shipping fees are not refunded, and you pay for the return shipping unless the package arrived damaged. Items marked Final Sale, as well as custom and made-to-order lights, cannot be returned or exchanged. They are covered only for manufacturing defects or shipping damage reported within 45 days.
For damage, email [email protected] with a photo of the outside of the box with the label visible, photos of the packing material inside and clear photos of the damage. Rowabi then sends a replacement or, if you prefer, arranges a refund. A refund is paid to the original payment method within 7 to 10 business days after the return arrives. Natural variation in rattan, jute or bamboo is not treated as a defect.
Payment and contact
The FAQ lists Visa, MasterCard, Discover, American Express and PayPal. A bank transfer is possible on request by email. Lighting specialists answer Monday to Friday, 10:00 to 18:00 Central Time, by email, phone or a booked call.
| At a glance | Rowabi |
|---|---|
| Delivery area | United States only |
| Shipping price | Free shipping over $200, below that by weight |
| Transit time | Ships in 1 to 2 business days, then 3 to 5 days |
| Returns | 45 days, unused items, you pay return shipping |
Using cashback
Open the Rowabi page at daily cashback, where the current rate (5%) and the offers are listed with the date of the last check. Press the shop button there, then browse and pay as usual. In your free account the cashback first shows as open and becomes confirmed once Rowabi has reported the order. If you send an item back, the cashback for it is deducted.
Practical tips
- If your basket sits just under $200, compare the shipping fee in the cart with the price of one more bulb or a cord set before adding anything.
- Do not install a light you might return. The 45 days only work for uninstalled items.
- Pre-order pieces ship later than in-stock ones, so look at the date on the product page if you need the light for an event.
- Finish the order in one visit and keep other voucher or cashback tabs closed, since a later click can replace the first one.
As of October 2026.